Jeremy Fitzpatrick
Garden City
Summary
Accomplished Tool and Die Maker at Ford with expertise in precision machining and problem-solving. Successfully led new tool development projects, enhancing manufacturing processes. Proficient in CNC programming and committed to maintaining safety standards, ensuring high-quality production outcomes while fostering teamwork and collaboration.
Overview
21
21
years of professional experience
Work History
Tool and Die Maker
Ford
Dearborn, MI
04.2022 - Current
- Fabricated precision tools and dies using CNC machining techniques.
- Interpreted blueprints and technical drawings for accurate tool production.
- Conducted quality inspections to ensure compliance with specifications.
- Collaborated with engineers to troubleshoot and resolve tooling issues.
- Led projects focusing on new tool development for advanced manufacturing processes.
- Maintained a safe work environment by adhering to safety regulations and proper equipment handling procedures.
Die Setter
Ford
Dearborn, MI
11.2014 - 04.2022
- Set up and adjust dies for production machinery to ensure optimal performance.
- Conduct regular inspections of die sets, identifying and resolving issues proactively.
- Collaborate with team members to maintain efficient workflow and minimize downtime.
- Train new operators on die setting techniques and safety protocols effectively.
- Implement process improvements that enhance production efficiency and quality standards.
- Maintain accurate records of die setup specifications and production outputs consistently.
- Assisted in troubleshooting and resolving mechanical issues, minimizing interruptions to production schedules.
- Ensured proper handling of dies by using appropriate lifting equipment, minimizing potential damage or injury risks.
- Communicated effectively with supervisors regarding any concerns or issues related to die setting operations.
Line Cook
Ruby Tuesday
Westland, MI
01.2008 - 09.2014
- Prepared high-quality menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen stations to ensure food safety compliance.
- Operated kitchen equipment efficiently, demonstrating proficiency in grill and fryer operations.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Assisted in inventory management by tracking stock levels and reporting shortages to supervisors.
- Trained new staff on proper cooking techniques and kitchen safety protocols to uphold standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Customer Service Representative
TelePath
Livonia, MI
05.2005 - 08.2007
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed orders and returns, ensuring compliance with company policies and procedures.
- Maintained detailed records of customer interactions using CRM software to enhance service delivery.
- Collaborated with team members to improve response times and overall customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Journeyman -
Henry Ford College
Dearborn, MIGED -
John Glenn High School
Westland, MI08.2004
Skills
- Precision machining
- Computer skills
- Surface grinding
- Tool maintenance
- Safety procedures
- CNC programming
- Metalworking techniques
- Heat treatment
- Measurement tools
- Problem-solving
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Conflict resolution
Timeline
Tool and Die Maker
Ford
04.2022 - Current
Die Setter
Ford
11.2014 - 04.2022
Line Cook
Ruby Tuesday
01.2008 - 09.2014
Customer Service Representative
TelePath
05.2005 - 08.2007
Journeyman -
Henry Ford College
GED -
John Glenn High School