Jeremy Fojas
Jersey City,NJ
Summary
Versatile Client Liaison prepared to leverage many years' experience in dynamic new role with room for growth and advancement. Professional and thorough with a self-motivated mentality and dedication to promoting business growth. Highly effective at building customer loyalty and optimizing processes to drive efficiency.
Overview
26
26
years of professional experience
Work History
CLIENT LIAISON MANAGER
Med-Metrix
Parsippany, NJ
05.2011 - 08.2026
- Resolved 10-20 patient escalations daily and shared resolution updates within 2 weeks.
- Reviewed ongoing patient and insurance correspondence, maintaining fast response times for solutions across 50 items per day with 2-day resolution.
- Built strong relationships with departments and vendors to support outcomes and coordinated training sessions for new staff on key processes and systems.
- Tracked patient account processing progress, identified risks, and applied corrective actions.
- Analyzed hospital accounts receivable data, maintained 95% accuracy, and contributed to 5 to 10% profit growth within 2 years.
SUPERVISOR, OUTPATIENT ACCOUNTS
NYU Langone Medical Center
New York, NY
12.2006 - 04.2011
- Initiated tasks ensuring 100% weekly completion of outpatient finance receivables, conducted comprehensive reviews of thousands of patient accounts.
- Generated reports summarizing daily operations, emphasizing progress toward 100% of objectives, increasing profits by 5% in 1 year, and discussing all areas of improvement.
- Moderated weekly team and individual meetings to discuss roles, deadlines, and relevant information, reviewing quarterly goals to uphold team proficiency.
SUPERVISOR, PATIENT ACCOUNTS / CASH POSTING
Memorial Sloan-Kettering Cancer Center
New York, NY
08.2000 - 11.2006
- Generated detailed reports summarizing daily operations, showcasing month-end totals of profits increased by 5-10% in one month, emphasizing a low error rate of 3-5%.
- Delegated revenue cash posting responsibilities to ensure 100% daily completion, including weekends and month-ends.
- Moderated weekly team meetings to discuss processes and deadlines, while training new employees on procedures and systems.
Education
High School Diploma -
Montclair State University
Montclair, NJSkills
- Revenue Cycle Management
- Customer Service Management
- Problem Solving
- Dispute Resolution
- Development/training goals
- Patient account resolution
- Insurance correspondence
- Accounts receivable
- Patient access management
Timeline
CLIENT LIAISON MANAGER
Med-Metrix
05.2011 - 08.2026
SUPERVISOR, OUTPATIENT ACCOUNTS
NYU Langone Medical Center
12.2006 - 04.2011
SUPERVISOR, PATIENT ACCOUNTS / CASH POSTING
Memorial Sloan-Kettering Cancer Center
08.2000 - 11.2006
High School Diploma -
Montclair State University