Jeremy Fontenette
Valdosta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Tax Associate
SafeGuard Tax Service
02.2022 - 11.2023
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
- Offered clients recommendations to reduce tax liabilities.
- Maintained compliance by adhering to current tax laws and regulations.
Customer Service Representative
Arise
05.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Associate
Kona Ice
10.2020 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
Education
No Degree - Psychology
University of Texas At Austin
Austin, TXSkills
- Records Management
- Tax Reporting
- Tax Law Compliance
- Financial Statement Review
- Data Gathering
- Document Preparation
- Material Handling
- Warehouse Operations
Timeline
Tax Associate
SafeGuard Tax Service
02.2022 - 11.2023
Customer Service Representative
Arise
05.2021 - 01.2022
Warehouse Associate
Kona Ice
10.2020 - 04.2021
No Degree - Psychology
University of Texas At Austin
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