Jeremy Freeburg
Stewartsville,Missouri
Summary
With a proven track record as an IT analyst, I excel in business analysis and fostering business collaboration. Expert in managing IT infrastructure and enhancing operational reliability. I've successfully administered critical systems and ensured compliance with HIPAA standards. My approach combines technical proficiency in SAP and CRM with a commitment to excellence in customer service.
Overview
6
6
years of professional experience
Work History
IT Hardware and Software Analyst
Heartland Dental
Effingham, IL
06.2024 - Current
- Managed IT tasks for dental practices.
- Managed server infrastructure for 3,000 dental offices.
- Executed scheduled maintenance and repair procedures.
- Maintained strict adherence to HIPAA standards in data handling and privacy practices.
- Administered maintenance for diverse hardware including computers, servers, and panographic X-ray machines.
3D Advanced IT Analyst - Contract
DEXIS
Quakertown, PA
11.2023 - 06.2024
- Conducted SQL maintenance, ensuring optimal database performance.
- Successfully executed seamless transitions of databases, enhancing operational reliability.
- Leveraged SAP alongside CRM tools consistently in everyday tasks.
- Performed comprehensive maintenance on software and hardware.
Payments Support & Ops Support Analyst - Contract
Shift4 Payments
Center Valley - Remote , PA
03.2023 - 11.2023
- Resolved issues pertaining to Universal Transaction Gateway.
- Managed and maintained TSYS backend systems.
- Managed tickets and addressed outstanding backlog effectively.
- Ensured seamless back end operations combined with excellent customer service.
IT Clerk
Purple Cross Solutions
Shippensburg , PA
05.2019 - 12.2020
- Deployed new workstations, and provided customer service support.
- Troubleshot remote access issues, and maintained data archives.
- Administered network systems and implemented VoIP services.
- Assembled hardware, and managed intranet group policy and directory.
Education
Bachelor of Science - Management Information Systems
The Shippensburg University of Pennsylvania
Shippensburg, PA01-2021
Skills
- Business analysis
- Test automation
- Web services
- Software architecture
- Business collaboration
- User interface design
- PL/SQL
- Ticketing systems
- SAP and CRM
- Application support
- Software testing
- Salesforce
Accomplishments
- Project Manager for Capstone Senior Project.
- Led TSYS backend update and maintenance
- SME for Panoramic X-Ray Machines
References
References available upon request.
Timeline
IT Hardware and Software Analyst
Heartland Dental
06.2024 - Current
3D Advanced IT Analyst - Contract
DEXIS
11.2023 - 06.2024
Payments Support & Ops Support Analyst - Contract
Shift4 Payments
03.2023 - 11.2023
IT Clerk
Purple Cross Solutions
05.2019 - 12.2020
Bachelor of Science - Management Information Systems
The Shippensburg University of Pennsylvania
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