Jeremy Gass

Processing routine and complex first reports of loss by various channels and handling of specialized projects on cutting edge initiatives in order to provide timely service to internal and external customers. This includes a closer interaction with internal and external business partners.

• Handle complex technical duties and specialized/pilot projects on cutting edge initiatives for commercial lines of business. • Handles intake of claims involving Centers of Expertise lawsuits. • Monitor and take responsibility for resources/cash, within defined procedures. • Interaction closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel, in a professional, productive, and positive manner. • Interacting closely with external business partners, to include Agents/Brokers, in a professional, productive, and positive manner. • Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices within own geography. • Meet established departmental quality objectives. • Meet established departmental phone availability objective. • Meet established departmental productivity objectives.

• Cultivated strong client relationships to enhance customer satisfaction and loyalty.
• Facilitated account openings, loans, and transactions while ensuring compliance with banking regulations.
• Analyzed client financial needs to recommend suitable products and services for growth.
• Guided team members in cross-selling strategies to improve overall branch performance.

• Led daily operations, ensuring optimal store performance and customer satisfaction.
• Implemented inventory management systems to reduce stock discrepancies and enhance supply chain efficiency.
• Trained and mentored staff on sales techniques and customer service best practices.
• Developed promotional strategies that increased store visibility and drove sales growth.
• Analyzed sales data to identify trends, adjust inventory levels, and maximize profitability.
• Fostered a positive team culture through effective communication and conflict resolution strategies.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Oversaw recruiting, hiring and training of team members.