Corrine Bennett
Clearfield,UT
Summary
Seasoned Senior Customer Care Professional with comprehensive experience in customer service operations and staff management. Strong leadership skills manifested in the ability to efficiently manage teams and successfully improve customer satisfaction levels. Proven track record of developing strategies that enhance client relationships, increase retention, and drive growth. Committed to fostering positive team environment where members feel motivated to deliver top performance and exceptional customer service.
Overview
18
18
years of professional experience
Work History
Senior Customer Care Professional
American Express
Salt Lake City, Utah
01.2007 - 05.2025
- Resolved customer complaints in a professional manner, ensuring customer satisfaction.
- Maintained records of all customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
- Ensured compliance with applicable laws and regulations when dealing with customers.
- Able to assist teammates with questions on new procedures or other issues.
Education
High School Diploma -
Cyprus High School
Salt Lake City, Utah06-1983
Skills
- Customer service
- Regulatory compliance
- Data entry
- CRM software
- Conflict resolution
- Relationship management
- Record keeping
- Quality assurance
- Team collaboration
- Customer feedback analysis
- Effective communication
- Problem solving
- Time management
- Training and mentoring
- Adaptation to change
- Service level agreements
- Email management
- Remote work capabilities
- Escalation management
- Strong leadership
- Client retention strategies
- Exceptional communication
- Brand representation
- Call center experience
- Workforce planning
- Upselling techniques
- Multitasking and organization
- Verbal and written communication
- Product knowledge
- Payment processing
- Phone etiquette
- Task prioritization
- Order processing
- Cultural awareness
- Inbound customer service
- Customer relations
- Punctuality and reliability
- Call handling
- Problem resolution
- Decision-making
- Senior leadership support
- Active listening
- Technical troubleshooting
- Empathy and patience
- Adaptability and flexibility
- Issue escalation
- Product education
- First call resolution
- Policy adherence
Timeline
Senior Customer Care Professional
American Express
01.2007 - 05.2025
High School Diploma -
Cyprus High School