Jeremy Gervais
Manager
Deming,NM
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seasoned Customer Associate with 8 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
- Strong Leadership Abilities
- Quality Inspections
- Training Skills
- Asset Recovery
- Cash Drawer Management
- POS Systems
- Customer Satisfaction
- Basic Math Functions
Work History
Production Manager
D @ H Equipment
01.2012 - 03.2023
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Applied lean principles to improve workflow and quality and reduce waste.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Manager
Firestone Complete Auto Care
01.2003 - 08.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
20
20
years of professional experience
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