Jeremy Gloff
Tampa,FL
Summary
Skilled leader who is great at organizing people and creating a positive and efficient work environment. I am great at maintaining a good morale within a team but also confident in handling tough conversations when necessary.
Schedules and manages over 400 volunteers a week over two locations.
Great at meeting deadlines, jumping in and being a utility player when necessary, and managing multiple tasks at the same time.
Works well and stays calm under high pressure and high stress situations.
Overview
26
26
years of professional experience
Work History
Manager Of Guest Experience
Feeding Tampa Bay
09.2018 - Current
- Managed front of the house at Trinity Cafe, a restaurant that feeds unhoused people
- Deescalated conflicts
- Worked proficiently with Google Suite in managing volunteer schedules, creating program structure, and collecting data
Server
Cappy's Pizzeria Tampa Palms
09.2013 - 02.2020
- Demonstrated strong multitasking skills by managing over twelve tables simultaneously without compromising service quality.
- Joined the team as the restaurant launched and assisted in created service stations and procedures
- Built a strong customer base
- Assisted in promotion and advertising
- Counted and balanced the drawer at the end of the shift
Server
Green Room, Seminole Hard Rock Casino
08.2014 - 02.2015
- Worked overnight shift, was happy to take late tables and provide great customer service
- Became acclimated to casino work culture
Server
Busch Gardens
10.1998 - 08.2013
- In addiction to working in the restuarant also worked at many catering and special event functions
Education
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL06.2005
Skills
- Excellent customer service
- Strongly skilled in managing conflict and deescalating situations
- Extremely organized and great at multitasking
- Skilled at creating service models and streamlining processes for best efficiency
Accomplishments
Elected "Food Banker Of The Year" at Feeding Tampa Bay in 2022
Voted "Most Generous Server" in Creative Loafing Best Of The Bay 2016
Timeline
Manager Of Guest Experience
Feeding Tampa Bay
09.2018 - Current
Server
Green Room, Seminole Hard Rock Casino
08.2014 - 02.2015
Server
Cappy's Pizzeria Tampa Palms
09.2013 - 02.2020
Server
Busch Gardens
10.1998 - 08.2013
Associate of Arts - Psychology
Hillsborough Community College
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