Jeremy Grim
Austin,TX
Summary
Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over 8 years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance. Hard-working with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. I also am a highly motivated individual with experience in the insurance sector. Proven record of success in meeting sales targets, managing customer relations and providing exceptional customer service. Skilled in using technology to streamline operations and develop innovative strategies to increase sales. Looking to leverage extensive knowledge and experience to generate a positive impact in a new role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Maintenance Mechainc
United States Postal Service
Austin, TX
12.2023 - Current
- Optimized machine performance through precision alignment, calibration, and adjustment of components.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Communicated effectively across departments regarding upcoming maintenance plans or urgent repairs needed, fostering a collaborative work environment.
- Inspected structures, machinery and equipment
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Conducted repairs on equipment to return machines and tools to functionality.
- Increased productivity, executing preventive maintenance programs for critical systems and equipment.
- Performed preventive and regular maintenance on systems.
- Improved equipment uptime by performing routine maintenance and timely repairs on machinery.
- Ensured safety compliance with regular inspections and adherence to OSHA regulations during maintenance tasks.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Replaced worn or broken parts on machines and equipment.
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
INSURANCE AGENT
USAA
San Antonio, TX
10.2021 - 07.2023
- Licensed insurance representative in all 50 states
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Input information such as social security numbers, birthdays, and current information (I.E phone number, address, email address, and associated persons)
- Send correspondence verbally as well as written to members, as well as third parties for verification of coverage
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
SALES SERVICE AND DISTRIBUTION CLERK
UNITED STATES POSTAL SERVICE
Colorado Springs, CO
10.2018 - 10.2021
- Documented stock records and schedules accurately.
- Scheduled pickups and deliveries to maintain smooth operations.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Uncovered and resolved errors with minimal oversight.
- Coordinated storage locations and product movements.
- Collaborated with other departments on supply and quality issues.
- Tagged and shelved shipping material using first-in, first-out storage scheme.
- Updated computer tracking system with latest product movements.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated postage meters, mail sealers and labeling machines.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Helped customers by carrying oversized parcels to vehicles.
- Upsold postal services like insurance and tracking.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Taught new Window Clerk class for new hires and full time employee conversions.
- Filed nightly deposits and paperwork cross referencing up to 5 employees deposits per shift with system generated numbers.
- Maintain records for 2 years and correctly destroy paperwork that is outside of that time frame
- Passport clerk handling and processing applications to send to Department of State for final processing
Assistant Manager of Customer Service
Hibbett Sports, Retail Chain
Fountain, CO
06.2017 - 10.2018
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 8 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Supervised 6 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Achieved specific team objectives and collection activity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Meat Cutter, Cashier Cook
Rudy's "Country Store" And Bar-B-Q
Colorado Springs, CO
06.2016 - 01.2017
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Assisted customers daily by taking and filling special orders and making product suggestions.
- Restocked and organized merchandise in front lanes.
- Educated staff members on specialty meat cuts, food handling methods and sanitation guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
- Transitioned between breakfast and lunch service.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Maintained cash drawer of $200 or more per shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Cut meats to customer specifications and answered questions about specialty products.
- Answered questions about store policies and addressed customer concerns.
- Communicated closely with servers to fully understand special orders for customers.
Operations Associate
Dick’s Sporting Goods
Colorado Springs, CO
05.2016 - 07.2016
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Followed all shipping and receiving procedures for goods and materials as directed by management.
- Packaged up damaged goods and shipped these items back to correct supplier.
- Observed packing operations to verify conformance to specifications.
Customer Service Manager
Sports Authority
Colorado Springs, CO
09.2015 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Customer Service Associate
King Soopers
Boulder, CO
09.2014 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
House Keeping
Springhill Suites By Marriott
Colorado Springs, CO
05.2014 - 07.2014
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports and other business documentation.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Service Champion
Taco Bell
Boulder, CO
10.2013 - 02.2014
- Greeted customers, answered questions and took orders.
- Input food and drink orders into system, documented special requests and processed payments.
- Maintained counter areas in neat and clean fashion.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Established and maintained positive work environment to support high team morale.
- Communicated with store leadership on employee performance and development needs.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Operated [Type] and [Type] kitchen gadgets to prepare meats, vegetables and condiments for service.
Score Keeper
Fort Carson Intermural Sports
Fountain, CO
04.2012 - 06.2012
- Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
- Maintained paper score tabulations for permanent league records.
- Documented game actions to accurately update league, player and team statistics.
- Collected and distributed information between coaches involved in current games to maintain fair gameplay and identify any conflicts.
- Helped with game and facility paperwork such as accident and misconduct reports.
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players and other umpires.
- Notified players, coaches and officiating team of rule infractions and relevant penalties.
- Verified accuracy of score calculations before winners were announced.
- Added and subtracted points from scores, tabulated penalties and keep accurate totals for each game.
Education
No Degree - Criminal Justice
Pikes Peak Community College
Colorado Springs12.2024
No Degree - History
COLORADO STATE UNIVERSITY
Pueblo05.2019
No Degree - History Candidate
University of Colorado At Boulder
Boulder, CO05.2016
High School Diploma -
Sierra High School
Colorado Springs, CO05.2012
Skills
- Safe Work Practices
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Written Communication
- Organization and Time Management
- Self-Motivated
- Attention to Detail
- Multitasking Abilities
- Dependable and Responsible
- Clear Communication
- Mechanical Repair
- Equipment maintenance and repair
- Lockout and tagout procedures
- Preventive Maintenance
- Equipment Troubleshooting
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Timeline
Maintenance Mechainc
United States Postal Service
12.2023 - Current
INSURANCE AGENT
USAA
10.2021 - 07.2023
SALES SERVICE AND DISTRIBUTION CLERK
UNITED STATES POSTAL SERVICE
10.2018 - 10.2021
Assistant Manager of Customer Service
Hibbett Sports, Retail Chain
06.2017 - 10.2018
Meat Cutter, Cashier Cook
Rudy's "Country Store" And Bar-B-Q
06.2016 - 01.2017
Operations Associate
Dick’s Sporting Goods
05.2016 - 07.2016
Customer Service Manager
Sports Authority
09.2015 - 05.2016
Customer Service Associate
King Soopers
09.2014 - 05.2015
House Keeping
Springhill Suites By Marriott
05.2014 - 07.2014
Service Champion
Taco Bell
10.2013 - 02.2014
Score Keeper
Fort Carson Intermural Sports
04.2012 - 06.2012
No Degree - Criminal Justice
Pikes Peak Community College
No Degree - History
COLORADO STATE UNIVERSITY
No Degree - History Candidate
University of Colorado At Boulder
High School Diploma -
Sierra High School