Jeremy Gustamente
San Antonio,TX
Summary
Adept at enhancing customer experiences and streamlining e-commerce operations, my tenure at H-E-B Grocery underscored my proficiency in problem-solving and exceptional customer service. Skilled in critical thinking and e-commerce support, I contributed to customer satisfaction and retention.
Overview
17
17
years of professional experience
Work History
In Store Shopper
H-E-B Grocery
02.2007 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
E-commerce Support
HEB Grocery Store
- Handled customer inquiries and suggestions courteously and professionally.
- Provided support during peak hours by assisting fellow associates in attending to customer needs when required.
- Provided exceptional after-sales support resolving any issues quickly resulting in higher customer retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX06.2007
Skills
- E-commerce Support
- Remote support tools
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Professional telephone demeanor
- Documentation
- Staff Training
- Sales and Retail Experience
- Retail knowledge
Timeline
In Store Shopper
H-E-B Grocery
02.2007 - Current
E-commerce Support
HEB Grocery Store
High School Diploma -
Winston Churchill High School