JEREMY HARNISH-BRUA
Rochester,MN
Summary
Hardworking Customer Service Representative with experience collaborating with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Enthusiastic about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
15
15
years of professional experience
Work History
DSP
Fourth Avenue Homes Inc
02.2023 - 05.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Developed rapport to create safe and trusting environment for care.
Hospitality AIDE, Rochester West Health Services
11.2020
- Performed front office maintenance duties by organizing and cleaning desk spaces, replenishing office supplies and more
- Assessed meal preparation to check creation of special orders and cooking procedures
- Answered Front desk telephone and Filed Paperwork.
Professional DRIVER
06.2019 - Current
- Maintained clean driving record and obeyed traffic laws and regulations
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
- Safeguarded passengers and cargo through careful driving and adherence to traffic laws
- Communicated with customers to ensure timely and accurate deliveries
- Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.
Dietary AIDE
Stewartville Care Center
03.2022 - 06.2022
- I did the following
- Washed dishes
- Put away dishes
- Empty trash
- Complete daily logs of sanitation check lists
- Complete sanitation cleaning assignments
- Prepare breakfast such as eggs and other duties assigned my Management/chef
- Assist with preparing meal trays
- Serve and dish up appropriate items as described to meal ticket such as Regular Diet, Liquid diet, Mechanical diet etc
- Set dining room up for meal services Breakfast, Lunch, or dinner etc
- Other duties assigned by Management.
Conduent Commercial Solutions LLC
11.2021 - 01.2022
- Minnesota WFH Work from home
- Complaint resolution
- Creative Problem solving
- Take customers’ calls as well as answer any questions the customer may have
- Handle calls in an appropriate manner while showing empathy
- Multi-tasking
- Ability to use different systems such as CRM, Quick start Plus Mentor guide research system
- Other duties assigned by Management.
Customer Service REPRESENTATIVE
Everise
08.2021 - 10.2021
- Also Known as an Experience Champion for Everise
- I work for a Non-License Healthcare Customer Service rep
- For one of our clients
- Answer Customers Questions and concerns related to their account
- Ask questions related to their healthcare plan to get them signed up and qualified
- Show Empathy, Respect and always show kindness to the Individuals
- Other Duties assigned by Management
Startek USA
06.2021 - 07.2021
- Answered incoming calls Regarding technical issues regards to Customer services
- Took care of issues regarding Cable, Video Repair
- Took payments on customer's account
- Proper documentation on customers account while the customer was on the end of the line
- Proper tracking of the customers area of concern when on the call
- Showed empathy and ability to help the customer and rectify the issue.
HOST
Morrison Healthcare, Food Services Host Mayo Clinic Methodist Campus
01.2021 - 04.2021
- Was a contractor with Mayo clinic thorough Morrison healthcare?
- Stocked assigned floors as needed such as Juices and beverages
- Delivered food to assigned areas
- Delivered food with excellent customer service experience.
Non
Certified CNA, Pine Haven Community Care Center
09.2020 - 11.2020
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Non-Medical DRIVER
Courier DRIVER
02.2020 - 04.2020
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, and avoiding dangerous driving actions
- Upheld exacting standards of professionalism and discretion when working with high value clients
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Delivered goods and products to customers on time and in excellent condition
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents
- Great relationships with client
- Coordinated efficient routes to avoid delays and optimize schedules.
Handi Van
08.2019 - 12.2019
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used coordination and planning skills to achieve results according to schedule
- Prepared, variety of different written communications, reports, and documents to ensure smooth operations
- Worked flexible hours, night, weekend, and holiday shifts.
Direct Support PROFESSIONAL
Bear Creek Services
03.2019 - 04.2019
- Delivered compassionate care to improve and enhance patient lives
- Administered medication as directed by physician
- Assisted disabled clients to support independence and well-being
- Maintained clean, safe, and well-organized patient environment
- Supervised daily activities and aided staff
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Developed rapport to create safe and trusting environment for care
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Kept household areas clean and well-stocked, ran errands, managed laundry, and completed weekly grocery shopping
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Picked up Persons with Disabilities and Transported with care as well as building trust and rapport
- Delivered compassionate care to improve and enhance patient lives
- Maintained clean, safe, and well-organized patient environment
- Developed rapport to create safe and trusting environment for care.
CAREGIVER, Comfort Keepers
11.2017 - 10.2018
- Schuylkill county 570-621-2800
- In-home care of 3 clients (All 3 with Alzheimer's, 2 had Dementia as well) with companionship, shopping, household cleaning and laundry, pet care, cooking and baking, medication reminders, personal hygiene, dressing and changing, transportation to and from Doctor's appointments
- Usage of Hoyer Lift with proper training
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Helped clients manage money, pay bills and shop for groceries or personal items
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Delivered compassionate care to improve and enhance patient lives
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
Dishwasher/Food Preparation WORKER
Aladdin Food Management Services LLC
01.2008 - 01.2011
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Driver
Superior Mobility
05.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided Safety and Care to Individuals Transporting.
- Followed D.O.T. Guidelines when securing wheel chairs and Individuals.
- Built rapport with Clients
- Providing Safety at all times
- took Clients to and from Appointments, Programs, work and other appointments that are needed.
- Provided client with care and respect during transport at all times.
- Safe driving at all times.
Education
ASSOCIATE DEGREE - Criminal Justice
American Intercontinental University
Illinois City, IL05.2020
Certificate - Culinary Arts
Berks Career & Technology Center West
Leesport PA06.2004
HS Diploma - LEESPORT
Schuylkill Valley High School
Leesport PA05.2004
Skills
- Good listening skills
- Strategic sales knowledge
- Professional telephone demeanor
- Creative problem solving
- Receiving support
- Multi-line phone talent
- Money handling abilities
- Record keeping strengths
- Mobility Support
- Crisis Situations
- Quality Patient Care
- Health and Human Services
- Meeting Participation
- Care Plan Assessment
- Emotional and Social Support
- Menu Preparation
- Assisting with Daily Living
- Patient Care
- Emergency Situations
- Patient Rapport
Languages
English
Full Professional
Timeline
Driver
Superior Mobility
05.2023 - Current
DSP
Fourth Avenue Homes Inc
02.2023 - 05.2023
Dietary AIDE
Stewartville Care Center
03.2022 - 06.2022
Conduent Commercial Solutions LLC
11.2021 - 01.2022
Customer Service REPRESENTATIVE
Everise
08.2021 - 10.2021
Startek USA
06.2021 - 07.2021
HOST
Morrison Healthcare, Food Services Host Mayo Clinic Methodist Campus
01.2021 - 04.2021
Hospitality AIDE, Rochester West Health Services
11.2020
Non
Certified CNA, Pine Haven Community Care Center
09.2020 - 11.2020
Non-Medical DRIVER
Courier DRIVER
02.2020 - 04.2020
Handi Van
08.2019 - 12.2019
Professional DRIVER
06.2019 - Current
Direct Support PROFESSIONAL
Bear Creek Services
03.2019 - 04.2019
CAREGIVER, Comfort Keepers
11.2017 - 10.2018
Dishwasher/Food Preparation WORKER
Aladdin Food Management Services LLC
01.2008 - 01.2011
ASSOCIATE DEGREE - Criminal Justice
American Intercontinental University
Certificate - Culinary Arts
Berks Career & Technology Center West
HS Diploma - LEESPORT
Schuylkill Valley High School
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