Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Prior Work History
References
Generic

Jeremy Harris

Macungie,PA

Summary

Highly driven and passionate people leader with a demonstrated track record of personally delivering high level, sustainable results while also mentoring, motivating, and influencing colleagues and associates of all levels to maximize and achieve their full and unique potential.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Region Director

Rentokil-Terminix
05.2022 - Current
  • Drove Region of the Year Performance: Led a region of three acquired brands to #1 company-wide ranking in 2024, achieving top performance in organic revenue growth, colleague retention, customer retention, technician leads and sales participation rate, and YoY sales growth.
  • Led Multi-Brand Integration Post-Merger: Navigated a 2022 company merger by integrating three distinct brands into a cohesive region, achieving 15% margin growth through selective synergies via shared procurement and cross-selling pest and home services, while preserving brand independence to minimize disruption.
  • Enhanced Customer and Colleague Retention: Achieved #1 company-wide rankings in 2024 for customer retention (88%+) and colleague retention (91% annualized) through tech-driven communication tools, standardized service delivery protocols, re-imagined onboarding & training processes, and implementation of high impact recognition programs.
  • Managed High-Stakes Unionization Effort: Collaborated directly with CEO, lead counsel, VP of HR, and executive leadership during a 2024 branch unionization effort, coordinating daily field-to-corporate communications and maintaining stakeholder alignment, preserving operational stability and team morale.
  • Spearheaded Sales and Operational Autonomy: Exercised full autonomy over sales and operations for a multi-brand region, implementing bundling strategies and financing partnerships to boost sales by 20%, while contributing to future-state integration planning for a unified brand vision.
  • Leveraged Cross-Pollination for Growth: Identified and executed cross-brand synergies, such as shared marketing tactics and service bundling, increasing margins while learning from integration missteps in other departments to inform scalable strategies.
  • Built Strategic Executive Relationships: Maintained direct, ongoing relationships with C-suite leaders, collaborating on company-wide initiatives and celebrating shared successes at the 2024 Awards of Excellence trip, strengthening cross-functional alignment.
  • Implemented Innovative Operational Tactics: Pioneered expansion of home services to compliment pest control in two brands within the region, which drove #1 technician lead generation and sales participation rates and overall sales growth in 2024.
  • Positioned Region for Scalable Growth: Developed a playbook for integrating pest and home services, leveraging insights from merger successes and failures to design strategies that minimize churn while maximizing revenue potential.

Branch Operations Manager

Terminix
01.2013 - 05.2022
  • Responsible for the P&L of all accounts, financial results, revenue, and operating income of $8MM pest control operation
  • Transformed bottom performing branch operation into perennial top performance by identifying, developing, and empowering top talent individuals as pillars to organically build authentic team identity and winning culture
  • Delivered top level YOY revenue growth by envisioning and implementing strategic models for the acquisition, retention, and development of top talent; sales technique and process; and customer service delivery
  • Fostered the professional growth and advancement of five subordinate associates and managers including top performers who have been recognized with Awards of Excellence
  • Mentored and influenced operational strategy and sales team development for managers currently leading branch offices in four other locations within Eastern Pennsylvania Region
  • Assumed full or partial regional leadership responsibilities on occasional interim basis and demonstrated effective captaincy of peer managers and superintendence of overall region performance

Outside Sales Professional

Terminix
02.2010 - 01.2013
  • Established new accounts through cold calling and personal visits to potential customers
  • Utilized in-depth understanding of strategic sales processes to increase revenue
  • Prospected and conducted face-to-face residential and B2B sales calls with home owners and all levels of business executives throughout assigned territory
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings
  • Prospected continuously for new potential customers and maintained robust close rate

Education

Baylor University
Waco, TX

Montgomery County Community College
Pottstown, PA

Skills

  • Strategic Growth Planning
  • Cross-selling and Revenue Optimization
  • Team Leadership and Culture Building
  • Customer Retention and Experience Enhancement
  • Financial Acumen and P&L Management
  • Technology Implementation for Operational Efficiency
  • Stakeholder Collaboration and Communication
  • Change Management and Turnaround Leadership
  • Synergy Development with Minimal Disruption

Accomplishments

    2018 Awards of Excellence Achievement

    2019 Safety Excellence Award

    2024 Region of the Year

    2024 President's Club

Certification

Associate Certified Entomologist by the Entomological Society of America

Pennsylvania Commercial Pesticide Applicator License

PA Category 6 - Ornamental and Shade Tree

PA Category 11 - Household/Health Related

PA Category 12 - Wood Destroying Pests

PA Category 15 - Vertebrate Pests

PA Category 16 - Invertebrate Pests

Timeline

Region Director

Rentokil-Terminix
05.2022 - Current

Branch Operations Manager

Terminix
01.2013 - 05.2022

Outside Sales Professional

Terminix
02.2010 - 01.2013

Baylor University

Montgomery County Community College

Prior Work History

  • Ecolab ~ Mount Pocono, PA - Route Technician 2008-2010
  • TGI Fridays ~ Allentown, PA - Bar Manager 2003-2008
  • The Dough Roller ~ Crofton, MD - Assistant General Manager 1999-2003

References

References Available Upon Request

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