Jeremy Horta
Hesperia,CA
Summary
Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Able to perform chemical or biological processes such as PCR, gel electrophoresis, and DNA/RNA extraction due to previous lab classes. Gathered techniques such as centrifuging, rotary evaporation, vacuum filtration, NMR and IR spectroscopy, chromatography, and UV visible spectroscopy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Courtesy Clerk
Ralphs Grocery Store
03.2022 - 03.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Also assisted other departments such as meat department, dairy department, produce department, and the online pickup department due to being trained in such departments.
Education
Bachelor of Science - Biochemistry
University of California, Riverside
Riverside, CA06.2026
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA05.2022
Skills
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Outgoing and Friendly
- Customer Assistance
- Patience and Tolerance
- Gel Electrophoresis
- DNA/RNA extraction experience
- PCR
- Plant maintenance
- Excel
- Google Docs
- Net Logo Pro
- ChemDraw
- JMP
- Well built
- Organized and efficient
Hobbies
- Mountain Biking (4 years)
- Off roading (5 years)
- Music (Vinyl Records, less than year)
- Long boarding (1 year)
- Thrifting (1 year)
- Playing pool (1 year)
Certification
- CPR BLS License - (5/31/2023 - 5/31/2025)
References
Sandra Lee
Store Director at Ralphs
(323)-605-5153
Adrian Aleman
Manager at Ralphs
(562)-704-0765
Janette
Front End Manager at Ralphs
(818)-336-0896
Joseph Arriaga
Front End Manager at Ralphs
joseph.arriaga@stores.ralphs.com
(951)-501-9847
Brianna Lee
Starbucks Manager at Ralphs
(951)-855-0241
Sunny Ramirez
Previous Manager at Ralphs
sunny.ramirez@stores.ralphs.com
(951)-707-5737
Timeline
Courtesy Clerk
Ralphs Grocery Store
03.2022 - 03.2024
Bachelor of Science - Biochemistry
University of California, Riverside
High School Diploma -
Martin Luther King Jr. High School
- CPR BLS License - (5/31/2023 - 5/31/2025)
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