Jeremy Hutchinson
Summary
Dynamic Senior Account Manager with a proven track record at Sallie Mae, consistently exceeding performance metrics and upskilling teams. Expert in client management and sales strategies, I developed impactful training programs that empowered staff and drove exceptional results, including a notable 120% achievement to goal in account recovery, netting approximately $276 million in recovered dollars for 2024.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
Sallie Mae
Indianapolis, IN
02.2020 - Current
- Maintained a high level of team performance on a monthly basis. Exceeded monthly goals in diverse collections categories.
- Upskilled team members to be top choices for subsequent roles and intradepartmental promotions.
- Developed training curriculum and support to junior team members on sales techniques and processes.
Training and Development Associate
Sallie Mae
Indianapolis, IN
06.2019 - 01.2020
- Acquired roll after being in position for 6 months and quickly moved to senior quality specialist
- Worked closely with new hire training and on boarding of new representatives
- Assisted leadership with floor coverage and assisted representatives with call support.
- Assisted in driving representative performance through reviews and feedback
- Lead and facilitated workshops
- Lead a project to address specific bucket needs and best collection practices
- Assisted in automating program review report for daily use
Account Manager
Sallie Mae
Indianapolis, IN
11.2018 - 05.2019
- Recovered delinquent accounts by ensuring due diligence was accomplished consistently
- Moved quickly through early age buckets in subsequent months achieving 120% and 110% to goal
- Have been recognized for excellent performance in February and April of 2019
Account Management Team Lead
Navient
Indianapolis, IN
04.2010 - 10.2018
- Oversaw staff training and development, compliance, staff performance and route management.
- Worked cooperatively with supervisor in direct management of staff.
- Performed compliance checks through provided staff with immediate feedback
- Followed up with consumers to secure commitments for successful, long term account resolution
- Handled escalation calls for call center
Education
Associate of Science - General Studies
Indiana Wesleyan University
Marion, IN03-2013
Skills
- Client management
- Sales strategies
- Data analysis
- Performance metrics
- Thought leadership
- Staff upskilling
- Internal curriculum building
- Team leadership
- Cold calling
Timeline
Senior Account Manager
Sallie Mae
02.2020 - Current
Training and Development Associate
Sallie Mae
06.2019 - 01.2020
Account Manager
Sallie Mae
11.2018 - 05.2019
Account Management Team Lead
Navient
04.2010 - 10.2018
Associate of Science - General Studies
Indiana Wesleyan University
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