Taylor Brown
Summary
Forward-thinking senior account manager with several years of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. Master's of Science (M.S.) in Criminal Justice at USC with a concentration in domestic terrorism and policy reform. Proven ability to manage diverse teams, communicate with government stakeholders, with a sharp analytical lens and a deep commitment to justice reform. Eager to contribute to public policy initiatives aimed at reducing gun violence, domestic terrorism, and homeland security by advancing community safety within a criminal justice or government agency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Account Manager
CCS Facility Services
Costa Mesa, CA
09.2024 - Current
- Championed customer advocacy for facility service issue resolution and satisfaction.
- Oversaw janitorial operations across 75 facilities in Orange County, encompassing several high-rise, Class-A commercial and medical buildings.
- Directed over 200 employees, including a team of ten Day & Night Service Managers.
- Elevating customer experience via strategic service recommendations utilizing expert knowledge of janitorial industry.
- Driving incremental sales through tailored service offerings via upselling and cross-selling expertise.
- Attended multiple BOMA networking events to expand professional network in property management and facility operation industry.
- Trained and mentored junior staff on account management best practices.
Associate Project Manager
Go2Permitting
San Diego, USA
05.2023 - 08.2024
- Facilitated the permitting process as a third-party consultant for multiple national chain restaurants, such as Chick-Fil-A, Fleming's Prime Steakhouse, Urbane Cafe, and California Fish Grill, for their remodeling or construction needs.
- Constantly transmitting information between municipal/federal jurisdictions and customers to ensure client satisfaction whilst balancing approximately thirty projects and their individual timelines.
- Expert in translating architectural, construction, and permitting code jargon.
- Successfully navigates municipal codes/webpages/documentation with ease.
Account Manager
CCS Facility Services
Costa Mesa, USA
02.2022 - 02.2023
- Directed janitorial operations in over 80 facilities throughout Orange County, including multiple CHOC facilities, St. Jude, Google, municipalities in the City of Fullerton, apartment complexes, and multiple high rise, Class-A buildings.
- Directed over 200 employees, including a team of ten Day & Night Service Managers.
- Directly coordinated and communicated with the customer as the main point of contact, and received coachable complaints and praises.
- Invited onto CCS's Employee Engagement team as a representative liaison to provide direction and suggestions to corporate executives.
- Participated in multiple BOMA networking events to gain further connections with individuals within the property management/facility operation industry.
Program Director
Swim Velocity
Laguna Hills, USA
01.2021 - 02.2023
- Directed public outreach and marketing initiatives for Swim Velocity's program development.
- Developed effective communication strategies to ensure participants' success.
- Established strong rapport with clients, enhancing trust and collaboration.
- Organized client management processes to streamline program progression and development.
- Created problem-solving strategies to train participants in overcoming obstacles.
- Negotiated facility access for client usage to maximize resource availability.
- Utilized web page development skills to enhance program visibility and engagement.
Transfer Mentor
UCLA Transfer Mentorship Program
Los Angeles, USA
04.2020 - 05.2021
- Mentored incoming UCLA transfer students on a weekly basis, by assisting in campus navigation, course decision making, and intervention in multiple peers' transitional periods from Community College to University.
- Guided students through academic transitions and university processes.
- Facilitated one-on-one mentoring sessions to address individual student needs.
Social Media Manager & Staff Writer
Flique Editorials
Los Angeles, USA
04.2020 - 01.2021
- Managed Flique's TikTok account as sole social media manager.
- Created and published content aligned with weekly article releases.
- Collaborated with Marketing Team to enhance brand visibility.
- Oversaw staff contributions for senior projects within the agency.
- Proposed and coordinated editorial ideas in partnership with Editor-in-Chief.
- Published articles addressing both progressive and traditional issues.
JusticeCorps Member & Small Claims Advisor
JusticeCorps
Los Angeles, USA
07.2019 - 05.2020
- Completed internship with JusticeCorps, assisting litigants in Small Claims legal inquiries.
- Reviewed claims documentation for accuracy and completeness.
- Advised clients on claims processes and eligibility requirements.
- Utilized online federal databases to provide accurate legal information and resources.
- Demonstrated telephonic etiquette while engaging with clients regarding court processes.
- Developed knowledge of legal procedures and court operations within the judicial system.
Swim Instructor & Assistant Program Manager
Premier Aquatics
Aliso Viejo, USA
03.2018 - 07.2019
- Oversaw 'Parent and Me' program at Saddleback College and Aliso Viejo facilities.
- Developed lesson plans tailored to individual student needs and abilities.
- Trained new instructors on teaching techniques and safety measures.
- Led swim instruction coordination at Aliso Viejo Community Pool while expanding Parent & Me programs.
- Trained and onboarded new team members to ensure operational efficiency unsupervised.
Education
Master's of Science (M.S.) - Criminal Justice
University of Southern California (USC)
8 2025
Bachelor's of Arts (B.A.) - Sociology
University of California- Los Angeles (UCLA)
3 2021
A.A. - Administration of Justice
Irvine Valley College (IVC)
5 2019
High School Diploma -
Aliso Niguel High School
6 2017
Skills
- Problem solving
- Client management
- Multi-tasking
- Marketing outreach
- Customer service
- Microsoft Excel
- Leadership
- Microsoft Word
- Sales expertise
- Microsoft PowerPoint
- Account management
- Effective communication
- Operations management
- Spanish language proficiency
- Leadership development
- Research and development
- Project management
- Communication skills
- Writing skills
- Teaching
Certification
Certificate in Pre-Law
Awards
2021 Half Ironman 70.3 World Champion
Timeline
Senior Account Manager
CCS Facility Services
09.2024 - Current
Associate Project Manager
Go2Permitting
05.2023 - 08.2024
Account Manager
CCS Facility Services
02.2022 - 02.2023
Program Director
Swim Velocity
01.2021 - 02.2023
Transfer Mentor
UCLA Transfer Mentorship Program
04.2020 - 05.2021
Social Media Manager & Staff Writer
Flique Editorials
04.2020 - 01.2021
JusticeCorps Member & Small Claims Advisor
JusticeCorps
07.2019 - 05.2020
Swim Instructor & Assistant Program Manager
Premier Aquatics
03.2018 - 07.2019
Master's of Science (M.S.) - Criminal Justice
University of Southern California (USC)
Bachelor's of Arts (B.A.) - Sociology
University of California- Los Angeles (UCLA)
A.A. - Administration of Justice
Irvine Valley College (IVC)
High School Diploma -
Aliso Niguel High School