Jeremy Hyde
Cullman,AL
Summary
Experienced with engaging customers, managing transactions, and maintaining inventory accuracy. Utilizes product knowledge to assist customers and boost sales. Track record of effective communication and teamwork in fast-paced retail environments.
Overview
18
18
years of professional experience
Work History
Assistant Manager of Operations
Travel Centers of America
Hanceville, AL
08.2021 - Current
- Directed day-to-day activities to maintain efficient workflow.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Service Advisor
W.W Williams
Birmingham, AL
04.2011 - 07.2016
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Counter Salesperson
Birmingham Freightliner / Selectrucks Of Alabama
Birmingham, AL
08.2016 - 07.2021
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
Shop Supervisor
Wayne Farms
Guntersville, AL
09.2006 - 08.2011
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Checked incoming orders and organized new stock.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Education
Basic - Basic
Cullman High School
Cullman, AL05.1995
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Upselling strategies
- Parts identification
- Ordering parts
- Customer service
Timeline
Assistant Manager of Operations
Travel Centers of America
08.2021 - Current
Counter Salesperson
Birmingham Freightliner / Selectrucks Of Alabama
08.2016 - 07.2021
Service Advisor
W.W Williams
04.2011 - 07.2016
Shop Supervisor
Wayne Farms
09.2006 - 08.2011
Basic - Basic
Cullman High School