Open To Work
Miguel Bell
Toledo,OH
Summary
Responsive and resourceful professional knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager of Operations
S&G
Toledo, OH
06.2024 - Current
- Assisted in daily operations management and workflow coordination.
- Collaborated with team members to improve process efficiency and productivity.
- Trained new staff on operational procedures and safety protocols.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Resolved customer inquiries and issues in a timely manner to ensure satisfaction.
- Coached employees to work together to carry out daily functions and meet service objectives.
Team Leader - Service Delivery
Amazon Prime Products
Toledo, OH
02.2023 - 05.2024
- Coordinated service delivery processes to enhance customer satisfaction.
- Managed team operations and ensured adherence to service standards.
- Developed training materials for staff onboarding and skill enhancement.
- Analyzed customer feedback to identify areas for improvement in services.
- Monitored team performance and provided guidance on processes and procedures.
- Provided leadership to a team of service delivery staff, ensuring customer satisfaction and quality standards were met.
Shift manager
Clean and cruise
Toledo, OH
02.2020 - 01.2023
- Supervised daily operations to maintain high service standards and efficiency.
- Trained and mentored new staff on company procedures and safety protocols.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with upper management to improve operational processes and workflows.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
Education
Associates - Accounting And Business Management
Owens Community College
Perrysburg, OH 08.2009 - 05.2011
Skills
- Workflow coordination
- Customer service
- Training development
- Operations management
- Time management
- Employee coaching
- Project management
- Training and mentoring
- Team building
- Business development
- Employee supervision
- Performance analysis
- Policy enforcement
- Service delivery management
- Customer engagement
- Product promotion
- Relationship building
- Teamwork and collaboration
- Staff training
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Assistant Manager of Operations
S&G
06.2024 - Current
Team Leader - Service Delivery
Amazon Prime Products
02.2023 - 05.2024
Shift manager
Clean and cruise
02.2020 - 01.2023
Associates - Accounting And Business Management
Owens Community College
08.2009 - 05.2011