Franklin Richard
Miami,FL
Summary
Healthcare operations professional with experience supporting provider workflows, EMR documentation, insurance and eligibility coordination, data accuracy, compliance, and healthcare administrative operations in fast paced clinical environments. Skilled in maintaining data integrity, verifying documentation, coordinating workflows, managing records, and supporting operational efficiency across urgent care, rehabilitation, and pharmacy settings. Proficient in Microsoft Excel, Outlook, Word, EMR systems, quality control processes, and cross departmental communication.
Overview
5
5
years of professional experience
Work History
Assistant Office Manager / Operations Support
Miami Beach Urgent Care
06.2024 - Current
- Coordinate front office and clinical operations in a high volume urgent care environment
- Verify insurance eligibility, patient demographics, and documentation accuracy within EMR systems
- Support workflow coordination between providers, medical assistants, and administrative staff
- Maintain compliance with HIPAA, safety standards, and clinic operational procedures
- Monitor documentation quality and resolve administrative discrepancies
- Assist with scheduling, patient intake, records management, and operational reporting
- Utilize Microsoft Excel, Outlook, and EMR systems to maintain organized healthcare records and communication
Assistant Office Manager / Data Coordinator
Conway Lakes Health & Rehab Center
11.2022 - 09.2024
- Maintained and verified healthcare documentation and patient data for accuracy and completeness
- Coordinated administrative workflows and supported daily healthcare operations
- Assisted with data tracking, records management, and compliance documentation
- Worked with interdisciplinary healthcare teams to maintain efficient operational processes
- Supported quality control efforts related to documentation and record accuracy
- Managed electronic records and ensured confidentiality standards were maintained
- Assisted with provider communication and administrative coordination
Administrative Assistant / Data Specialist
Scribeamerica
11.2022 - 09.2024
- Maintained detailed EMR documentation and verified clinical information for accuracy
- Supported providers through accurate documentation and workflow coordination
- Assisted with maintaining compliance and confidentiality standards in healthcare environments
- Reviewed documentation for completeness and data accuracy
- Worked in fast paced emergency and clinical settings requiring strong attention to detail
Lead Pharmacy Technician
Walgreens
01.2021 - 10.2022
- Processed prescriptions while maintaining accuracy, compliance, and documentation standards
- Verified patient and medication information within pharmacy systems
- Assisted with insurance processing and resolving prescription-related discrepancies
- Maintained inventory accuracy and monitored controlled documentation procedures
- Worked in high volume healthcare environments requiring attention to detail and workflow efficiency
Education
Bachelor of Science -
Florida International University
Miami, FLSkills
- EMR/EHR Systems
- Insurance Verification
- Healthcare Operations
- Data Integrity
- Records Management
- HIPAA Compliance
- Workflow Coordination
- Eligibility Verification
- Quality Assurance
- Microsoft Outlook
- Claims Workflow Exposure
- Administrative Operations
LANGUAGES
English (Native)
Timeline
Assistant Office Manager / Operations Support
Miami Beach Urgent Care
06.2024 - Current
Assistant Office Manager / Data Coordinator
Conway Lakes Health & Rehab Center
11.2022 - 09.2024
Administrative Assistant / Data Specialist
Scribeamerica
11.2022 - 09.2024
Lead Pharmacy Technician
Walgreens
01.2021 - 10.2022
Bachelor of Science -
Florida International University