RIYAM ALAGHA
Dearborn Heights,MI
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
7
7
years of professional experience
Work History
Office Manager
Plexus Gastro PLLC
Detroit, MI
12.2023 - 03.2026
- Supervised 8–12 employees, coordinating hiring, onboarding, scheduling, payroll, and performance evaluations to enhance team effectiveness.
- Oversaw medical billing, prior authorizations, provider credentialing, and HR functions, streamlining processes for improved compliance and efficiency.
- Managed daily operations of a specialty medical practice, ensuring efficient workflow and patient satisfaction.
- Increased productivity by 15% and reduced annual costs by 10%.
Medical Office Assistant Manager
Manor Medical Center
Dearborn, MI
05.2019 - 10.2023
- Supported daily operations in a high-volume medical office to maintain smooth patient flow and fast service delivery.
- Assisted with budget preparation for projects, staff training, and onboarding to align staffing needs with operational goals.
- Raised workflow efficiency by 25% through process improvements.
- Handled patient scheduling and appointment reminders to keep office operations organized.
- Assisted with insurance verification and eligibility checks for patient services.
- Handled medical records management, maintaining confidentiality and compliance standards.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
Dialysis Technician
DaVita
10.2019 - 03.2021
- Supported patients throughout dialysis treatments, ensuring comfort and adherence to care plans.
- Collaborated with healthcare teams to coordinate patient care and optimize treatment outcomes.
- Maintained accurate patient records and adhered to infection-control protocols, contributing to patient safety.
Education
MBA - Leadership
South College
Knoxville, TN08-2024
BBA - Healthcare Administration
South College
Knoxville, TN01-2024
Skills
- Medical Billing
- Prior Authorizations
- Provider Credentialing
- HIPAA Compliance
- Practice Management
- Healthcare administration
- Workflow Improvement
- Epic EMR
- Practice Fusion
- CareTracker
- Michigan CHAMPS
- EMR/EHR Systems
- Staff Supervision
- Hiring & Onboarding
- Payroll
- Team Leadership
- Microsoft Office Suite
LANGUAGES
- English (Fluent)
- Arabic (Fluent)
Timeline
Office Manager
Plexus Gastro PLLC
12.2023 - 03.2026
Dialysis Technician
DaVita
10.2019 - 03.2021
Medical Office Assistant Manager
Manor Medical Center
05.2019 - 10.2023
MBA - Leadership
South College
BBA - Healthcare Administration
South College