Sherri Clemens

Todd Sowell, President

(832) 626-2623

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Always held a professional demeanor by staying calm when addressing unhappy or angry customers
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Leveraged data and analytics to make informed decisions and drive business improvements
• Controlled resources and assets for department activities to comply with industry standards and government regulations
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participant
• Streamlined office operations by implementing efficient filing systems and organizational strategies
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections
• Reduced environmental impact by initiating recycling program and promoting paperless processes
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Evaluated employee performance and conveyed constructive feedback to improve skills
  Defined clear targets and objectives and communicated to other team members
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Set aggressive targets for employees to drive company success and strengthen motivation
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Established team priorities, maintained schedules and monitored performance
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts
• Assisted in organizing and overseeing assignments to drive operational excellence
• Implemented comprehensive training program for new hires, improving their integration into team and productivity
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
• Establishing and Maintaining Interpersonal Relationships. Developing constructive and cooperative working relationships with others and maintaining them over time
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Karen Duke, Director of Personnel

(817) 232-0880

• Submit criminal background checks for professional, paraprofessional, substitutes & student teachers/observations
• Coordinate Peer Professional/Teacher of the Year awards
• Coordinate Shining Star awards
• Maintain the SubFind and WebPro Systems
• Assist campus personnel in use of SubFind System
• Process new substitute applications and conduct substitute orientations
• Prepare and file absence reports
• Prepare and circulate agendas, reminders and minutes for monthly DPAC meetings
• Assist public, staff, and students as needed
• Approve and process new applications through the online application system
• Run queries and print applications from the online application system
• Tag and record applicant notes as requested by interviewing administrators
• Respond to requests for verification of employment
• Prepare and distribute job vacancy announcements and advertisements
• Prepare and maintain databases and spreadsheets
• Maintain computerized files using personal computer
• Prepare correspondence, forms, records, and reports using personal computer
• Provide clerical assistance as needed
• Maintain confidentiality

(817) 306-4200

• Began substitute teaching during the 2004 – 2005 school year

Becky Johnson, Director of Training & Development

(817) 882-9380

• I was originally hired on as the Executive Administrative Assistant to the Vice President of Training & Development, Rich Pendergast
• I was then promoted to RadioShack’s Corporate Training Coordinator position
• My role, as RadioShack Corporate Training Coordinator, was to function as part of a team, which was responsible for training 7,100 RadioShack Store Managers, 200 District Managers & 22 Regional Managers
• As a team, we developed agendas and curriculum for various training needs
• Our facility/staff organized, directed, and taught training conferences 16 - 18 weeks out of the year
• My individual role was to deal with high-level management and C-suite on a daily basis coordinating training agenda with schedules
• My area of responsibilities consisted of coordinating trade shows for all training sessions
• Everything from assigning each vendor a booth, to ensure each booth had the necessary elements requested by the vendors, electrical outlets, audio visual accommodations, telephones lines, etc
• The trade show consisted of over 150 RadioShack vendors, i.e
• Sprint, Samsung, Sanyo, and Jabra
• For every training session, I would be the individual who would contact the appropriate employees for each session, get vital information and arrange for their transportation, whether it be by airplane, bus, train, etc
• And hotel accommodations
• Providing meals for all attendees during each training session was another responsibility I managed
• I would contact the food vendors, such as, Joe T
• Garcia’s, The Olive Garden, Razzo’s, and set up the date and specific time for food delivery
• As the class date got closer, we would discuss number of attendees, the quantity of food needed and make the necessary changes for any attendee with special dietary needs
• I also managed the P & L Statement for our department, which included receiving and paying invoices for everything our department needed to run efficiently, i.e., office supplies, hotel, food vendor
• From time to time, many RadioShack vendors, i.e., Sprint, Samsung, Sanyo, would request to sponsor a meal
• For these meals, I would bill the vendor, then, process payment upon receipt

Cindy Dunn, Clerical Supervisor

(888) 327-6335

• Maintained automotive claims database
• Maintained filing system for all automobile accidents assigned to the Fort Worth Area
• Kept track of medical expenses, lost wages, attorney’s fees, statute of limitations, settlement payments
• Dealt directly with attorneys, representing injured parties and insurance adjusters-answering questions, and paying claims as quickly and efficiently as possible
• During my years with Farmers Insurance, I received five service awards for my ability to handle claims and customers with respect, kindness & fairness
• I started out as the switchboard operator, and then was promoted to Senior Mail Processor and eventually Senior Transaction Control Representative, handling medical claims for mainly auto accidents but some homeowner claims as well

• My husband was in the US Air Force. We were transferred to Bitberg, Germany from Feb 1994 through Feb 2000.

Cindy Dunn, Clerical Supervisor

(888) 327-6335

• Maintained automotive claims database
• Maintained filing system for all automobile accidents assigned to the Fort Worth Area
• Kept track of medical expenses, lost wages, attorney’s fees, statute of limitations, settlement payments
• Dealt directly with attorneys, representing injured parties and insurance adjusters-answering questions, and paying claims as quickly and efficiently as possible
• During my years with Farmers Insurance, I received five service awards for my ability to handle claims and customers with respect, kindness & fairness
• I started out as the switchboard operator, and then was promoted to Senior Mail Processor and eventually Senior Transaction Control Representative, handling medical claims for mainly auto accidents but some homeowner claims as well