Jeremy Jackson
Charlotte,NC
Summary
Regional management professional with strong background in overseeing facilities operations and maintenance. Adept at optimizing processes, managing budgets, and ensuring compliance with safety regulations. Proven track record in leading teams, driving efficiency, and adapting to changing needs. Known for collaborative approach, effective problem-solving, and delivering measurable results. Skilled in project management, vendor relations, and strategic planning.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Facilities Manager
Cortland
07.2018 - Current
- Managed 3 different regions over my time with Cortland that included South Texas, Georgia and Tennessee, and North Carolina and Virginia.
- Facilitated communication between Operations and Investment teams for seamless coordination of community related projects and initiatives.
- Increased operational efficiency in make ready time from 17 days to below 7 days across region.
- Improved service request completion from 60% in 48 hours to above 90% across region.
- Resident satisfaction climbed from 3.5 to 4.4 based on the Kinsley metric.
- Improved efficiency by implementing cost-effective maintenance programs and streamlined processes such as shop set up and same vendor procurement in saturated areas.
- Monitored budgets and made recommendations to reach or outperform targets with 85% of my communities meeting or exceeding maintenance budgets.
- Conducted annual community capital walks to establish upcoming year's budget.
- Assisted in the evaluation of potential new acquisitions based on factors such as age, deferred maintenance, and capital investment needs.
- Managed capital improvement projects from $10K to over a million dollars within the my portfolio.
- Coordinated vendor relationships, negotiating contracts to secure competitive pricing and reliable service delivery.
- Enhanced safety standards across portfolio by conducting monthly audits, addressing deficiencies, and providing staff training.
- Developed a wide range of in house training programs for service staff, ranging from make ready process to HVAC fundamentals to encourage professional growth and enhance team performance.
- Ensured compliance with local, state, and federal regulations pertaining to building codes, permits, and inspections for all managed facilities.
- Created reports outlining make ready, service requests, resident satisfaction, and budget compliance.
- Conducted weekly meetings with teams to track progress and assist with issues that had developed.
Area Service Manager
Cortland
08.2016 - 07.2018
- Implemented training programs for technicians, keeping the team up to date on the latest technologies and best practices which resulted in a 20% drop in vendor service calls year over year.
- Achieved timely resolution of resident complaints by actively listening to concerns and taking appropriate action.
- Managed budgets, ensuring cost effective allocation of resources and expense control.
- Ensured compliance with safety regulations across multiple counties, maintaining a safe working environment for all team members.
- Cultivated partnerships with vendors, negotiating favorable pricing on services.
Maintenance Supervisor
Bell Partners
10.2009 - 08.2016
- Managed make ready units, service requests, and property curb appeal.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Managed inventories of parts and tools to ensure the availability of necessary resources for timely repairs.
- Facilitated strong communication between maintenance personnel and leasing to ensure seamless coordination with make readies and service requests.
- Mentored technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Provided guidance to management regarding project bids for onsite improvements.
- Procured pricing information from various vendors to support cost effective purchasing.
Maintenance Supervisor
Drucker & Falk
03.2007 - 10.2009
- Managed make ready units, service requests, and property curb appeal.
- Supervised maintenance team to ensure optimal property functionality and safety standards.
HVAC Installer
Air Quality Control, Inc
06.2006 - 03.2007
- Installed heating, ventilation, and air conditioning systems in residential and commercial settings.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Supervised and instructed assistants.
Owner/Operator
J. P, Jackson Inc
01.2005 - 02.2006
- Managed day-to-day operations for my repair and renovations business.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Submitted bids to current and potential customers.
- Completed Kitchen and bath renovations.
- Repaired residential HVAC systems.
Skills
- Building maintenance
- Project management
- Budget management
- Vendor negotiation
- HVAC systems
- Electrical systems
- Plumbing systems
- Preventive Maintenance
- Team building
Accomplishments
- Consistently achieved Cortland KPI of 90% service request completion within 24 hours and 95% within 48 hours on > 90% of my portfolio of 25 communities.
- Achieved a > 60% make ready completion and a < 7 day turn time across my portfolio by implementing best practices and continued mentorship.
- Implemented centralized systems to track city and county inspections, preventative maintenance, inventory logs, and capital projects.
- Managed and completed all capital projects within my portfolio by creating scopes, securing and leveling bids, and executing contracts.
- Assisted investment and construction teams on new acquisition and large scale renovation projects of $10 to $25 million with a 2 year timeline completion.
- Achieved < 25% turnover of service personnel by fostering an inclusive culture and responding to employee needs.
Certification
EPA Certified, EPA Proctor, Certified Pool Operator
Timeline
Regional Facilities Manager
Cortland
07.2018 - Current
Area Service Manager
Cortland
08.2016 - 07.2018
Maintenance Supervisor
Bell Partners
10.2009 - 08.2016
Maintenance Supervisor
Drucker & Falk
03.2007 - 10.2009
HVAC Installer
Air Quality Control, Inc
06.2006 - 03.2007
Owner/Operator
J. P, Jackson Inc
01.2005 - 02.2006