Jeremy Jackson

• Serve as a key contributor to company success through comprehensive client support, ensuring consistent service excellence across multiple customer accounts.
• Generate and deliver accurate product and service quotes promptly in alignment with customer and account manager needs.
• Validate and process purchase orders, ensuring compliance with company terms, conditions, and accuracy standards.
• Manage customer communications regarding product availability, order status, billing, and invoicing inquiries, maintaining high satisfaction levels.
• Utilize Cisco Commerce Workspace for estimating, order processing, and case management to streamline operations and support sales delivery.
• Proactively coordinate with vendors and internal teams to manage, place, and expedite orders based on client timelines and product availability.
• Provide backup support to colleagues and assist in workload balancing during high-volume periods.
• Apply strong conflict resolution and problem-solving skills to address customer issues, contributing to improved retention and satisfaction rates.
• Processed an average of 50+ customer quotes weekly with 98% accuracy.
• Improved order turnaround times by 20% through proactive communication and process optimization.
• Maintained a 95%+ customer satisfaction rating through dedicated and responsive service.

Account Executive
Gabriel Technology Group

• Drove new business development and expanded existing client accounts by delivering customized IP Telephony and Managed Support Network solutions aligned with client infrastructure needs.
• Built and maintained strong executive-level relationships, increasing client retention and long-term contract renewals.
• Developed and executed targeted marketing initiatives to penetrate the SMB market, increasing lead generation and sales pipeline growth.
• Collaborated cross-functionally in a matrixed organization to manage simultaneous projects from planning through implementation and post-deployment support.
• Partnered with engineering and IT teams to coordinate user acceptance testing (UAT) and ensure successful infrastructure and software rollouts.
• Acted as Executive Assistant to the CEO, supporting strategic initiatives, vendor negotiations, and corporate planning efforts.
• Managed day-to-day operational workflows, contributing to financial oversight, vendor management, and corporate strategy execution.
• Developed deep expertise in carrier services, vendor processes, network infrastructure, and application architecture to position technically sound solutions for clients.