Jeremy Jones
Milwaukee,WI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
Work History
SaaS Customer Support Specialist
Self-employeed
06.2023 - Current
Driving client success through innovative digital strategies. Skilled in leveraging cutting-edge technologies to optimize business operations, increase user engagement, and maximize ROI. Adept at fostering strong client relationships and delivering tailored solutions to meet diverse business needs.
Server/Bartender
Olive Garden Restaurant
06.2021 - 09.2022
delivering exceptional customer service. Skilled in taking orders, mixing drinks, and ensuring guest satisfaction. Proven ability to work efficiently in fast-paced environments while maintaining a friendly and welcoming atmosphere.
Education
Bachelor of Science - Computer Science
Oregon State University
Corvallis, OR06.2027
Bachelor of Science - Computer Science
University of Hawaii At Manoa
Honolulu, HI06.2027
Skills
- CCNA Certification
- Call Management
- LAN/WAN
- Service Desk Team Management
- Database Management
- Error Detection
- Online Chat Support
- Remote Support
- Friendly and Patient
Timeline
SaaS Customer Support Specialist
Self-employeed
06.2023 - Current
Server/Bartender
Olive Garden Restaurant
06.2021 - 09.2022
Bachelor of Science - Computer Science
Oregon State University
Bachelor of Science - Computer Science
University of Hawaii At Manoa
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