Frank MacKenzie

• Support of over 2500 Hospitality Networks
• Configure, deploy, and troubleshoot wide variety of network devices (i.e., firewalls, access gateways, routers, switches, and wireless controllers)
• Manage day-to-day network needs and escalated trouble tickets
• Plan and build out temporary networks for business meetings and events
• Perform migrations between different Meraki Organizations
• Serve as liaison between customers and other IT vendors

• Support and manage networks using Meraki Dashboard, Velocloud Orchestrator, and Peplink InControl
• Verizon portal admin and support for 4G backup solution using Aircards and Cradlepoints
• Migrated properties from Velocloud to Meraki and Peplink
• Work on daily escalated trouble tickets using Helios ticketing system
• Provide support and guidance to onsite technicians
• Maintain and create documentation for support processes

• Setup workstations with ParishSoft software and populated database with parishioners and REF families
• Configured Remote Desktop on workstations to connect remotely to ParishSoft Server
• Assigned appropriate rights for users and groups on Server
• Configured and maintain email system with various groups for mass emails
• On-Call Support, routine workstation management, and database updating

Supported client's including "McDonald's, Hilton Hotels, Corner Bakeries, PNC banks, and JP Morgan Chase banks"

• Performed Site Survey's at over 30 McDonald's locations throughout Chicago and surrounding suburbs ensuring smooth upgrade to new Digital Menu System
• Coordinated with bridge support and on-site staff throughout Refreshes/Upgrades following all guidelines
• Uploaded all survey deliverables to clients Sharepoint Server with strict format and guidelines
• Onsite replacement of Property Management System workstations, printers, and peripheral hardware
• Wiped old workstation hard drives and when needed used degaussing or physical destruction
• Fully tested all newly installed equipment verifying full system functionality with follow up visit morning after

• Supported design, build, and configuration of Touchworks Electronic Medical Record System
• Maintained HP Proliant Servers running Touchworks product - Database, Web, Scan, and Test environments
• Monitored and troubleshot real-time interfaces between IDX system and Touchworks EMR
• Trained providers and users to use Touchworks system using PCs and PDAs
• Supported simulation and go-live of EMR system at multiple sites

• Worked with helpdesk supporting over 40 sites throughout Chicagoland area
• Troubleshot wide variety of calls from clients, maintaining 85% first call resolution rate
• Helped troubleshoot escalated tickets using Revelation Ticketing System
• Participated in companywide Print Server Security project
• Field work including but not limited to: PC, Printer, and Telecom equipment

• Setup and maintained network for many small businesses
• Configured Terminal Server for remote access
• Repaired and upgraded workstations and laptops as needed
• Setup and maintained backup schedules to assure data recovery
• Virus removal and educated end users on best practices
• Setup security camera systems accessible via the internet

• Successfully supported over 70 off-site bakeries and offices and more than 80 on-site servers
• Monitored and maintained backups at corporate office as well as all remote sites
• Troubleshot and resolved all network connectivity issues
• Participated in companywide IP address cutover
• Supervised install of RF controllers, access points, and truck mounts at Kellogg plants
• Configuration of RF controller, access points, and all RF terminals

• Keebler/Kelloggs Food Company
• Repaired and upgraded employee Desktops and Laptops
• Created, maintained, and deployed Windows NT and Windows 2000 images
• Enterprise wide migration from CC mail to Outlook 2000
• Enterprise wide migration from Windows NT to Windows 2000