Jeremy K. Blair
Bridgeport
Summary
Dedicated and customer-focused technology and operations professional with over 10 years of experience providing technical support, troubleshooting hardware and software issues, training users, and managing technology-driven projects. Proven ability to diagnose problems, implement solutions, maintain equipment, and deliver exceptional customer service in fast-paced environments. Strong communication, leadership, and organizational skills with experience supporting diverse users and managing multiple priorities simultaneously.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Sprint Corp.
Orange, CT
08.2016 - Current
- Deliver technical support and customer assistance for mobile devices, software applications, and wireless services.
- Troubleshoot device issues and provide solutions for hardware and software concerns.
- Set up new devices, accounts, and services for customers.
- Train and mentor team members on products, systems, and customer service standards.
- Maintain operational records and ensure compliance with company procedures.
- Consistently exceed customer service and performance goals.
Owner and Operator
Crown Media House
CT
09.2012 - Current
- Provide technical support and troubleshooting for computer systems, cameras, editing workstations, software applications, and media production equipment.
- Install, configure, maintain, and upgrade hardware and software systems.
- Train clients and team members on software applications and technology platforms.
- Manage equipment inventory, maintenance schedules, and technology upgrades.
- Maintain detailed records of projects, equipment, and technical solutions.
- Resolve technical issues efficiently while ensuring high levels of customer satisfaction.
Service Ambassador
BMW OF BRIDGEPORT
Bridgeport, CT
11.2015 - 08.2016
- Assisted customers with service-related inquiries and technology concerns.
- Coordinated communication between departments to ensure efficient service delivery.
- Managed records, applications, and documentation with accuracy and confidentiality.
- Built strong customer relationships through professional and responsive support.
Production Assistant
TELEVISION JAMAICA, TVJ
Kingston, Jamaica
06.2014 - 08.2015
- Created “Webisodes” using technical expertise, industry knowledge and time management to meet strict deadlines.
- Monitored industry trends to stay informed of innovative technology, production equipment and editing software.
- Attracted new audiences by developing promotional materials, posters and videos.
Production Intern
SOUNDVIEW COMMUNITY MEDIA INC
Stratford, CT
05.2015 - 07.2015
- Assisted with video production equipment setup and technical operations.
- Supported troubleshooting and maintenance of production hardware and software.
- Worked collaboratively with staff to ensure successful project execution.
Education
Bachelor of Arts - Mass Communication
University of Bridgeport
Bridgeport, CT05.2015
Associate Degree - undefined
Herkimer County Community College
Herkimer, NY05.2012
Skills
- Technical Support & Troubleshooting
- Hardware & Software Installation
- Customer Service & User Support
- Account Administration
- Microsoft Office Suite
- Mobile & Desktop Device Support
- Inventory & Asset Management
- Team Leadership & Training
- Project Coordination
- Problem Resolution
- Documentation & Record Keeping
- Communication & Interpersonal Skills
Timeline
Assistant Store Manager
Sprint Corp.
08.2016 - Current
Service Ambassador
BMW OF BRIDGEPORT
11.2015 - 08.2016
Production Intern
SOUNDVIEW COMMUNITY MEDIA INC
05.2015 - 07.2015
Production Assistant
TELEVISION JAMAICA, TVJ
06.2014 - 08.2015
Owner and Operator
Crown Media House
09.2012 - Current
Associate Degree - undefined
Herkimer County Community College
Bachelor of Arts - Mass Communication
University of Bridgeport