Rachel Thompson
Summary
Results-driven Operations Specialist with over 10 years of management experience. Proven track record in optimizing store operations and enhancing employee performance through effective training and development. Skilled in report analytics and inventory management, I excel in teamwork, communication, and problem-solving to achieve objectives, and improve operational efficiency.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Sprouts Farmer Market
Southern California
08.2024 - Current
- Identified areas of opportunity in current operations systems, and implemented changes accordingly.
- Developed training materials to streamline operational procedures in numerous departments.
- Provided training and guidance to store team members on operational procedures, policies, and expectations.
- Analyzed store performance to identify challenges, and provided actionable solutions to team members.
- Participated in strategic planning sessions to contribute to long-term operational goals.
Store Manager
Sprouts Farmers Market
Costa Mesa
03.2023 - 08.2024
- Oversee retail operations to ensure departments operate efficiently while adhering to company programs.
- Trained and mentored associates on policies and procedures.
- Monitor employee performance and identify performance gaps for coaching opportunities.
- Deliver excellent customer service and adhered to standard practices to maximize sales and minimize shrink.
- Strengthen work flow productivity by hiring, managing and developing top talent.
Assistant Store Manager
Sprouts Farmers Market
Tustin
09.2021 - 03.2023
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Service Manager
Sprouts Farmers Market
Tustin
02.2021 - 09.2021
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Adhered to customer service standards to foster satisfaction and retention.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
Deli Department Manager
Sprouts Farmers Market
Orange
01.2020 - 02.2021
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Managed team of 10 employees in high-volume deli doing more than $40,000 in business each week.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
District New Hire Trainer - Deli
Sprouts Farmers Market
Irvine
06.2019 - 01.2020
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Assistant Deli Manager
Sprouts Farmers Market
Whittier
06.2018 - 06.2019
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Location Manager
Delicatus Restaurant
Seattle
11.2016 - 12.2017
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelors of Arts - English
California State University
12.2015
Skills
- Dean’s Honor List
- Finance & Inventory Management
- 10 years Management Experience
- Hiring/training Employees
- Implementation of Policies and Procedures
- Performance Evaluation and Monitoring
- Store Operations Oversight
- Program Optimization
Timeline
Operations Specialist
Sprouts Farmer Market
08.2024 - Current
Store Manager
Sprouts Farmers Market
03.2023 - 08.2024
Assistant Store Manager
Sprouts Farmers Market
09.2021 - 03.2023
Service Manager
Sprouts Farmers Market
02.2021 - 09.2021
Deli Department Manager
Sprouts Farmers Market
01.2020 - 02.2021
District New Hire Trainer - Deli
Sprouts Farmers Market
06.2019 - 01.2020
Assistant Deli Manager
Sprouts Farmers Market
06.2018 - 06.2019
Location Manager
Delicatus Restaurant
11.2016 - 12.2017
Bachelors of Arts - English
California State University