JESSICA ANN TREJO
Katy,Texas
Summary
Customer service-oriented professional with call center experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Dynamic and results-driven professional with a proven track record of leadership and collaboration, and adaptability in diverse roles. Skilled at working under pressure while adapting to new situations and challenges. Possesses a strong work ethic and a passion for contributing to a dedicated team in a vibrant and growth-oriented environment. Empathetic professional with experience in client services, specializing in creating supportive environments that drive customer loyalty.
Overview
3
3
years of professional experience
Work History
Associate
HEB
02.2024 - 12.2024
- Oversaw cash register operations and bakery assistance to enhance customer service.
- Facilitated efficient cash handling and customer interactions to promote a welcoming environment.
- Collaborated with team members to streamline checkout procedures, improving customer service efficiency.
- Supported loss prevention efforts through diligent monitoring of store activities and reporting discrepancies.
- Implemented process improvements that reduced checkout wait times, enhancing overall customer experience.
- Developed strong relationships with customers by providing knowledgeable assistance and personalized service.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Representative – Call Center/Member Specialist
Sam's Club
Houston, TX
05.2022 - 11.2023
- Handled large volume of inbound and outbound calls, greeted customers, addressed inquiries, enrolled in programs, delivered technical assistant, and provided accurate responses.
- Provided assistance with electronic billing issues, collected and posted payments, and documented call activity.
- Worked efficiently and strove to meet productivity and quality standards and met quotas.
- Assisted with collections and kept sensitive and confidential information private.
- Worked hands on with customers to give comfortable interacting with members resolving their issues and providing helpful information.
- Problem solving the ability to think critically and find solutions to members concerns is important.
- Teamwork working collaboratively with other team members is a key part of the role.
- Experience in sales, retail, or operating cash registers.
- (2025-2026)
Full Time Student
Ultimate Medical Academy
Katy, TX
05.2022 - 11.2023
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
- Resuming with Western Governors for bachelor’s degree in health and services.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01-2023
Skills
- High Academic Honors Recognition / Dean’s List / Honor Roll and Member of the Alpha Beta Kappa (ABK) Honor Society
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate
- Strong time management skills with the ability to establish priorities to meet timelines
- Demonstrate dependability by meeting deadlines and being reliable
- Microsoft Office Applications – Word, Excel, and PowerPoint Type 40 WPM
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription Patient Processing
- Patient Registration
- Medical Records Management Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Insurance Verification
- Basic Coding Skills for ICD-10 & CPT
Timeline
Associate
HEB
02.2024 - 12.2024
Full Time Student
Ultimate Medical Academy
05.2022 - 11.2023
Customer Service Representative – Call Center/Member Specialist
Sam's Club
05.2022 - 11.2023
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy