Jeremy Larry
Starkville,MS
Summary
Results-driven professional with extensive experience, excelling in quality assurance and team collaboration. Proven ability to enhance productivity and employee morale while implementing effective training programs. Skilled in technical troubleshooting and communication, consistently achieving operational goals and improving processes. OSHA certified with a strong focus on safety and efficiency.
Overview
17
17
years of professional experience
Work History
Assembly Line Operator
Paccar Engine Company
Columbus, MS
03.2015 - Current
- Completed accurate assembly work by positioning and aligning components.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Performed visual and mechanical quality verifications to meet company's specifications.
- Followed work orders to correctly assemble building components.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Collaborated with team members to meet daily production targets.
- Followed standard operating procedures for assembly tasks consistently.
- Assembled components according to established procedures and safety protocols.
Facilitator
Paccar Engine Company
Columbus, MS
03.2016 - 09.2017
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
- Trained over 30 at a time employees on best practices and protocol.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Complied with company policies, objectives and communication goals.
- Managed communication between departments to ensure alignment on operational goals.
- Analyzed feedback from participants to refine training materials and methods.
- Collaborated with management to identify training needs and develop relevant programs.
Support Manager
Walmart
Starkville, MS
11.2011 - 03.2015
- Stocked shelves with items brought forward from processed overstock.
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Identified methods to help reduce shrink and integrated strategies into regular store procedures.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
TELEMARKETING/SALES
SITEL
Starkville, MS.
07.2009 - 03.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Presented information about membership details and purchase advantages.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
CUSTOMER SERVICE/SALES/TECHNICAL SUPPORT
T-MOBILE, SITEL
Starkville, MS
01.2009 - 06.2009
- Marketed different T-Mobile products to customers
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Used remote login tools to assist clients with technical and product questions.
Education
Diploma -
Starkville High School
Starkville, MS05.2004
Associate of Arts -
Meridian Community College
Meridian, MSSkills
- Ability to operate different computer programs (Word, PowerPoint, Excel, ETC)
- Technical Troubleshooting/Support
- Great written/verbal communication skills
- Experienced in handling confidential information
- Certified STAR Interviewer
- First Aid/CPR
- Team Management
- Supervision & Leadership
- Critical Thinking
- Time Management and Organization
- OSHA Certified
- Technical troubleshooting
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Process improvement
- Quality assurance
References
References available upon request
Timeline
Facilitator
Paccar Engine Company
03.2016 - 09.2017
Assembly Line Operator
Paccar Engine Company
03.2015 - Current
Support Manager
Walmart
11.2011 - 03.2015
TELEMARKETING/SALES
SITEL
07.2009 - 03.2010
CUSTOMER SERVICE/SALES/TECHNICAL SUPPORT
T-MOBILE, SITEL
01.2009 - 06.2009
Diploma -
Starkville High School
Associate of Arts -
Meridian Community College