JEREMY LEE IRELAND

Patient experience and operational leadership role at a major healthcare organization, focused on complaint resolution, stakeholder engagement, and data-driven quality improvement initiatives across clinical and administrative functions.

• Orchestrated cross-departmental complaint resolution for high-visibility cases from Congressional offices, the Secretary of VA, and White House Hotline, achieving a 95% acceptance rate and demonstrating strong leadership and change management capabilities.
• Developed and implemented patient experience improvement strategies by analyzing SHEP, SAIL, HCAHPS, and VSignals data, translating metrics into actionable insights that drove operational improvements and facility performance gains.
• Partnered with the Medical Center Director and Chief of Staff to resolve escalated cases, presenting veteran perspectives and recommending solutions that balanced patient needs with operational constraints while maintaining closed-loop feedback.
• Designed executive reports on patient experience data for front-line staff and leadership, identifying trends and facilitating data-driven improvement discussions across multiple organizational committees and councils.

Executive Assistant supporting operational leadership at a major healthcare organization. Managed cross-functional initiatives, regulatory compliance, and administrative operations to enhance service delivery and organizational effectiveness.

• Coordinated a multidisciplinary team to develop and implement facility-wide operational guidance, eliminating conflicting interpretations and ensuring smooth execution across all departments.
• Tracked and closed 180+ regulatory compliance deficiencies across all service lines, achieving a 100% closure rate by coordinating remediation plans within 14-day regulatory deadlines.
• Supported executive leadership in project implementation and strategic initiatives, enhancing operational effectiveness and cross-departmental collaboration.
• Managed Resource Management Committee proceedings, coordinating bi-monthly agendas and follow-up documentation to support budget and resource allocation decisions

Law enforcement and training leadership role overseeing firearms program operations, personnel security, and equipment management at a federal healthcare facility. Directed curriculum development, instructor certification, and regulatory compliance while managing personnel evaluation programs and emergency response protocols.

• Directed firearms program planning and operations including curriculum development, instructor training, and regulatory compliance with Law Enforcement Training Center standards; led program effectiveness improvements through identified corrective actions.
• Administered personnel evaluation programs and security awareness initiatives, developing guidelines and procedures that informed organizational policy decisions and personnel management practices.
• Managed day-to-day personnel security operations within the hospital environment and coordinated emergency response activities to maintain facility safety and operational continuity.
• Executed procurement and budget management for police department equipment and supplies using VISTA system to prepare and review purchase orders for hardware, software, and specialized equipment necessary for operational readiness

Security and facility access control professional at a major industrial organization. Implemented and enforced comprehensive security protocols while supervising personnel and managing facility perimeter operations to ensure organizational safety and operational readiness.

• Enforced security protocols and access control measures across facility operations, demonstrating strong organizational discipline and attention to operational standards essential for managing multi-site healthcare environments.
• Supervised employee entry and exit procedures while maintaining strict adherence to traffic and parking policies, coordinating with staff to ensure consistent compliance and safe facility operations.
• Conducted vehicle inspections to prevent contraband movement and maintained detailed records of facility access, applying systematic verification processes and documentation practices.
• Developed and applied expertise in security equipment and procedures, contributing to improved safety measures and operational protocols across the facility.

Led a multi-site team managing reconstruction projects, contractor relationships, and resource coordination across conflict zones in Iraq. Directed cross-functional collaboration between military and civilian stakeholders while overseeing project execution, financial management, and humanitarian initiatives in high-pressure environments.

• Directed a 4-person team managing reconstruction projects and stakeholder coordination across multiple sites in Iraq, collaborating with military, civilian, and Iraqi government entities to achieve project completion in contested areas.
• Negotiated complex contracts with local contractors, securing resources and managing vendor performance to complete reconstruction of schools, medical clinics, and public buildings within designated timeframes amid operational constraints.
• Coordinated substantial military assets and financial resources for reconstruction initiatives, ensuring timely payments to contractors and seamless project execution across multiple locations.
• Supervised distribution of humanitarian assistance to Iraqi civilians and developed and implemented a new aid program for Iraqi families with disabled children, demonstrating program implementation and community engagement capabilities.

Infantry Team Leader with three years of progressive leadership experience managing small teams in complex, high-pressure operational environments. Demonstrated expertise in tactical planning, team coordination, and mission execution across multiple operational contexts.

• Led a four-person team through full-spectrum operations including combat, stability, and support missions, developing strong team coordination and leadership capabilities in dynamic environments.
• Executed over 300 combat missions including cordons and searches, raids, mounted and foot patrols, and time-sensitive target operations, demonstrating consistent execution of complex, multi-faceted tactical plans.
• Conducted route and area reconnaissance, mounted patrols, and prisoner operations in Baghdad and Talafar, resulting in the detention of high-value targets and former regime personnel.
• Participated in major tactical clearing operations at Saddam International Airport, a significant coalition objective requiring coordination across multiple teams and units.