Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Jeremy Leon

Fayetteville,AR

Summary

Jeremy is a seasoned telecom industry professional with over 15 years of experience in retail and management. He has held key roles at Dish Network, Apple, Best Buy, and Cox Communications, consistently driving exceptional customer experiences and enhancing company performance. Known for his analytical mindset and market-driven approach, Jeremy has a visionary ability to streamline procedures for optimal efficiency. His career highlights include positions as an Indirect Trainer for Verizon at Best Buy, Interim Solutions Manager at Verizon Corporate, and Business Account Manager at Verizon Business Group. Jeremy holds an Associate’s degree in Marketing from Strayer University and a double major in Business Administration with concentrations in Marketing and Analytics from Strayer University. He is currently pursuing an MBA with honors in Marketing and Advertising at the Jack Welch Management Institute at the School of Business in Washington, D.C. Jeremy is recognized for his commitment to professional growth and excellence, contributing to company alignment and development through initiatives focused on innovation and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Solutions Specialist /Assistant Manager

Verizon
06.2018 - Current
  • Aligned multi-team efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication
  • Worked well in a team setting, providing support and guidance while managing time efficiently in order to complete all tasks within deadlines
  • Conducted troubleshooting and diagnostic procedures on customer devices
  • Improved overall progress through working closely with staff members and streamlining processes
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.

Business Account Manager R2B

Verizon
09.2022 - 08.2023
  • Build relationships with customers and community to establish long-term business growth
  • Resolve problems with high-profile customers to maintain relationships and increase retention
  • Direct sales support staff in administrative tasks to help sales reps close deals
  • Implement innovative systems and procedures to increase sales
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

WFH Consumer Account Support

Verizon
01.2020 - 01.2021
  • Built and strengthened relationships with new and existing accounts to drive revenue growth
  • Qualified leads, built relationships and executed sales strategies to drive new business
  • Resolved issues promptly to drive satisfaction and enhance customer service
  • Executed successful sales strategies to convert leads into customers
  • Met and exceeded service level goals to achieve standards and expectations.

Retail Solutions Sales

Cox Communications
01.2016 - 01.2018
  • Developed and managed business relationships with retail store management and employees, visiting branches and supporting cross-regional collaboration through targeted team-building strategies.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sales Manager, Apple Inside Sales & Trainer

Best Buy
01.2011 - 07.2015
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Tech Support International Supervisor

Dish Network Corp
01.2009 - 01.2010
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

MBA - Marketing & Advertising

Jack Welch Management Institute
Washington, DC
12.2026

BBA - Marketing & Analytics

Strayer University
Washington, DC
06.2024

Associate of Business Administration - Marketing

Strayer University
Washington, DC
09.2022

High School Diploma -

Rogers High School
Rogers, AR
05.2009

Skills

  • Customer Relationship Management (CRM)
  • Product and service knowledge
  • 10 yrs of mobile Experience
  • Business Development
  • Account Management
  • Marketing Strategies
  • Operations Management
  • Business Administration
  • Performance Management

Awards

Throughout my career, I have been honored with several notable awards and recognitions. These include the Pre Leader Academy in 2022, where I was selected for leadership development, and the Verizon Marketing Academy in 2021, which recognized my expertise in strategic marketing initiatives. I also participated in the Lead South Central Market National Program for leadership strategies and personal development, further enhancing my leadership skills. Additionally, I have been chosen for the "Your Voice Matters" program for both 2023 and 2024, underscoring my commitment to driving organizational improvements and innovation through collaborative initiatives. These awards highlight my dedication to continuous learning and leadership within the telecom industry.

Languages

Spanish
Native or Bilingual

Timeline

Business Account Manager R2B

Verizon
09.2022 - 08.2023

WFH Consumer Account Support

Verizon
01.2020 - 01.2021

Solutions Specialist /Assistant Manager

Verizon
06.2018 - Current

Retail Solutions Sales

Cox Communications
01.2016 - 01.2018

Sales Manager, Apple Inside Sales & Trainer

Best Buy
01.2011 - 07.2015

Tech Support International Supervisor

Dish Network Corp
01.2009 - 01.2010

MBA - Marketing & Advertising

Jack Welch Management Institute

BBA - Marketing & Analytics

Strayer University

Associate of Business Administration - Marketing

Strayer University

High School Diploma -

Rogers High School
Jeremy Leon