Miracle Williams
Phenix City,AL
Summary
Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Customer Solutions Specialist
Aflac
Columbus, GA
08.2023 - Current
- My Job was to work with companies policyholders and their insurance coverage pertaining to working claims accounting and also policy issues needing to be resolved with good quality customer service
- Greeted customers and provided prompt, friendly customer service.
- Assisted customers with product selection, purchase decisions and inquiries regarding products or services.
- Provided technical support to customers via phone, email and live chat.
- Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
- Identified customer trends and communicated them to management for further investigation.
- Maintained accurate records of all customer interactions in the company's database system.
- Analyzed data collected from surveys and feedback forms to identify areas of improvement in customer service operations.
- Generated monthly reports summarizing key performance indicators related to customer satisfaction levels.
- Provided guidance and assistance during peak periods when call volumes were high.
- Ensured compliance with applicable laws and regulations pertaining to consumer rights protection measures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding customer service.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Teller Specialist
Kinetic Credit Union
Columbus, GA
10.2022 - 08.2023
- I work in person and remotely with members taking transactions selling products meeting goal for the month
- Processed customer deposits and withdrawals accurately.
- Provided customer service to customers needing assistance with their accounts.
- Balanced cash drawers daily, ensuring accuracy of transactions.
- Assisted in opening new accounts for customers, including checking and savings accounts.
- Verified customer identification through driver's license or other documents.
- Performed security checks on incoming and outgoing currency shipments.
- Maintained a positive attitude while helping customers with their banking needs.
- Handled large amounts of cash accurately and securely throughout the day.
- Answered customer inquiries regarding account balances, loan payments, or other banking services.
- Adhered to all bank policies and procedures related to teller operations.
- Reported discrepancies between actual cash balance and computer-generated balance reports to supervisor.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Trained employees on cash drawer operation.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Opened new checking, savings and lines of credit for customer accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Collector
FIRST CREDIT SERVICES
Columbus, GA
06.2022 - 08.2022
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Maintained accurate records of all collection activities in the system database.
- Assisted customers with inquiries regarding billing statements and account status.
- Processed refunds, chargebacks, or other forms of compensation for dissatisfied customers.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
Sales Associate
Bath & Body Works
Columbus, GA
09.2020 - 08.2021
- To understand the customers and help with negotiating and make sales
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Some College (No Degree) - Business Administration
Chatahoochee Valley Community College
Phenix City, ALSkills
- Reporting and documentation
- Collections
- Spreadsheet tracking
- Database Maintenance
- Quality Control
- Account Management
- De-Escalation Techniques
- Self Motivation
- High-energy attitude
- Active Listening
- Time management abilities
- Policies and Procedures Adherence
- CRM Software
- Attention to Detail
- Salesforce CRM
- Task Prioritization
- Credit card payment processing
- System implementation
- Product and service knowledge
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Merchandise Orders and Exchanges
- Database Management
- Microsoft Exchange
- Shipping and receiving understanding
- Data Entry
- Employee Coaching
- Analytical Thinking
- Product Sales
- Microsoft Office expertise
- Teamwork and Collaboration
- Computer Skills
- Materials Transport
- Relationship Building
- Cross-Functional Collaboration
- Office equipment proficiency
- Transaction Processing
- Problem-solving aptitude
- Adaptability
- Professionalism
- Microsoft Office
- Problem-solving abilities
- Remote Office Availability
Education and Training
true
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Solutions Specialist
Aflac
08.2023 - Current
Teller Specialist
Kinetic Credit Union
10.2022 - 08.2023
Collector
FIRST CREDIT SERVICES
06.2022 - 08.2022
Sales Associate
Bath & Body Works
09.2020 - 08.2021
Some College (No Degree) - Business Administration
Chatahoochee Valley Community College