Ashley Denny
Burlington,NC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Solutions Specialist
TRUIST
Greensboro, NC
11.2022 - 03.2023
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Processed loan applications and verified documentation for accuracy.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
Member Service Representative
Cigna
Bloomfield, CT
06.2022 - 11.2022
- Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
- Worked closely with other departments to ensure quality customer service delivery.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Technical Support Representative
Spectrum
Morrisville, NC
09.2020 - 06.2021
- Served as first point of contact for incoming technical service calls and emails.
- Diagnosed system errors and implemented solutions to resolve them.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Education
BBA - Business Administration
Strayer University
Washington, DC12-2025
Skills
- Problem Solving
- Reporting and documentation
- Active listening
- Quality Control
- Customer Service
- Inbound and Outbound Calling
- Strong Verbal and Written Proficiency
- Effective Organization
- Microsoft Office Proficiency
- Effective Multitasking
- Task Prioritization Skills
- Proficient in High-Volume Calling
- Detail-Oriented Approach
Accomplishments
- National Society of Collegiate Scholars
Timeline
Customer Solutions Specialist
TRUIST
11.2022 - 03.2023
Member Service Representative
Cigna
06.2022 - 11.2022
Technical Support Representative
Spectrum
09.2020 - 06.2021
BBA - Business Administration
Strayer University