Jesus D Guerra III
Los Fresnos
Summary
Dedicated employee with proven skills in customer satisfaction, active listening, and sales strategy. I also count with law enforcement training experience like handling a firearm. Committed to delivering exceptional service and resolving issues efficiently. Driven with desire to take on new challenges and become the best in what I do. When employed am fully committed to performing my duties with accountability, integrity, professionalism, at the highest standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Charter Spectrum
Harlingen
02.2024 - Current
- Provided technical support for customers via phone and online chat.
- Resolved billing inquiries and account issues with accuracy and efficiency.
- Educated customers on product features and service options available.
- Surpassed sales goals through implementation of successful marketing strategies.
Customer Service Representative
Maximus Call Center
Brownsville
09.2022 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Cashier
Ace Bolt & Screw Co
Brownsville
03.2022 - 09.2022
Cashier
Rudy's Country Store and Bar-B-Q
Brownsville
11.2021 - 08.2022
- Processed customer transactions efficiently and accurately at busy service counter.
- Maintained clean and organized checkout area to enhance customer experience.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen
09.2020 - 07.2021
- Resolved issues promptly to enhance customer satisfaction.
- Documented customer interactions in the database accurately.
- Provided product information to help customers make decisions.
- Followed company policies for handling customer complaints effectively.
- Actively listened to customer needs for tailored support solutions.
Education
High School Diploma -
Veterans Memorial HS
Brownsville 06-2020
Skills
- Sales strategy
- Product education
- Customer relationship management
- Customer satisfaction
- Active listening
- Problem solving
- Bilingual in Spanish
- A leader
- Time management
- Team Work
Languages
Spanish
Full Professional
English
Full Professional
Certification
Border patrol explorer Program Certificate
Timeline
Customer Solutions Specialist
Charter Spectrum
02.2024 - Current
Customer Service Representative
Maximus Call Center
09.2022 - 12.2023
Cashier
Ace Bolt & Screw Co
03.2022 - 09.2022
Cashier
Rudy's Country Store and Bar-B-Q
11.2021 - 08.2022
Customer Service Representative
Advanced Call Center Technologies LLC
09.2020 - 07.2021
High School Diploma -
Veterans Memorial HS