Sandra Hayes-stroud
Orlando,FL
Summary
Customer Solutions Specialist with expertise in problem-solving and client relationship management. Proven track record of enhancing customer satisfaction and loyalty through effective communication strategies. Strong team leadership skills demonstrated in diverse environments.
Overview
26
26
years of professional experience
Work History
Customer Solutions Specialist
Spectrum
Lake Mary, Florida
06.2024 - Current
- Assisted customers with service inquiries and troubleshooting issues.
- Educated clients on product features and service plans.
- Maintained knowledge of current promotions and offerings for customers.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Greeted customers and provided prompt, friendly customer service.
CSR, Sales
Transformco
Longwood, Florida
08.2023 - 06.2024
- Assisted customers with product inquiries and service issues.
- Recommended solutions to enhance customer satisfaction and loyalty.
- Engaged customers in conversation to identify needs and preferences.
Sales Manager
Sally's Beauty Supply
Saint Clairsville, Ohio
02.2021 - 06.2023
- Trained new sales representatives on product knowledge and company policies.
- Managed relationships with key clients to foster loyalty and repeat business.
- Conducted regular sales meetings to track progress and set goals.
- Managed daily operations of sales department, including supervision of staff members.
Manager
ibx global
Pittsburgh, Pennsylvania
03.2010 - 08.2015
- Developed and implemented strategies to increase sales and expand customer
- Conducted training sessions for staff on best sales practices and
- Trained new sales representatives on product knowledge and company policies.
Dietary Aide
Mound View Health Care
Moundsville, West Virginia
08.2007 - 02.2010
- Prepared and served meals according to dietary guidelines and resident preferences.
- Collaborated with nursing staff to address specific dietary needs of residents.
- Served food and snacks according to planned menu and patients' diet orders.
Manager
pink door pizza
Moundsville, West Virginia
09.1999 - 08.2007
- Facilitated improvements in customer service to elevate dining experience.
- Ensured compliance with health and safety regulations during food preparation.
- Developed team performance standards to maintain high quality service.
Education
High School Diploma -
Belmont Co Jvs
Morristown Ohio06-1995
High School Diploma -
Union Local High
Morristown Ohio05-1995
Skills
- Customer service
- Problem solving
- Sales strategy
- Data analysis
- Product training
- Relationship management
Affiliations
love cooking in my spare time
Timeline
Customer Solutions Specialist
Spectrum
06.2024 - Current
CSR, Sales
Transformco
08.2023 - 06.2024
Sales Manager
Sally's Beauty Supply
02.2021 - 06.2023
Manager
ibx global
03.2010 - 08.2015
Dietary Aide
Mound View Health Care
08.2007 - 02.2010
Manager
pink door pizza
09.1999 - 08.2007
High School Diploma -
Belmont Co Jvs
High School Diploma -
Union Local High