Jeremy Lockwood
Ypsilanti,MI
Summary
Dynamic leader with a proven track record at Meijer, adept in workload management and fostering team collaboration. Excelled in enhancing customer satisfaction and streamlining operations, leading to significant productivity increases. Skilled in conflict resolution and POS system operations, demonstrating a commitment to excellence and a confident approach to challenges.
Overview
10
10
years of professional experience
Work History
Team Leader, Manager
Meijer
Ypsilanti , MI
09.2019 - 11.2024
- Plan, guide, and empower Team Members in the day-to-day operation, and set examples by modeling exceptional customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Initiated training sessions and coached employees to develop effective staff.
- Maintained records of employee performance reviews.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided guidance, coaching, and feedback to team members.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved conflicts between team members in a timely manner.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors to secure favorable terms.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented strategic team objectives aligned with company goals, increasing productivity.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
Low Voltage Technician
Security 101
Canton, MI
10.2017 - 08.2018
- Performed fiber optic splicing in a variety of capabilities.
- Established and maintained rapport with clients.
- Pulled, terminated and tested data/low voltage cables
- Installed drops, outlets, converters and support structures (i.e. racks, trays, slings, j-hooks, etc)
- Planned installations by evaluating locations, locating appropriate access and laying out equipment.
- Completed upgrades, downgrades and prewiring installations.
- Troubleshoot existing services and elevated installations based on quality control standards.
- Maintained, secured and accounted for equipment inventories.
- Prepared regular, accurate, legible, and timely records.
- Consistently communicated and coordinated with supervisors and colleagues.
- Assessed and provided immediate solutions for onsite changes in system integrations.
Lawn and Landscape Team Leader
Good Guys Lawn Care
Milan, MI
08.2014 - 09.2017
- Worked closely with company president to ensure client needs and expectations were being satisfied.
- Completed scheduled services in order to meet stakeholder expectations according to safety regulations.
- Ensure proper procedures, paperwork, and documentation were followed according to company policies.
- Coordinated, managed, trained, developed, and communicated with crew members.
- Adjusted daily schedules as needed to achieve optimal efficiency.
- Operated and helped maintain vehicles, trailers, and equipment.
- Coordinated and directed lawn care and landscape services including mulching, pruning, weeding, edging, blowing, plant installation, and mowing.
Education
High School Diploma -
Ann Arbor Academy
Ann Arbor, MISome College (No Degree) -
Washtenaw Community College
Ann Arbor, MISkills
- Workload management
- Customer focus
- Retail merchandising expertise
- Store opening and closing
- Relationship building
- Teamwork and collaboration
- Verbal and written communication
- Flexible schedule
- Customer needs assessment
- POS system operations
- Cash drawer balancing
- Reliability and punctuality
- Product recommendations
- Positive and professional
- Conflict resolution
- Friendly and outgoing
- Cash register operation
- Data entry
- Store maintenance
- Policy and procedure adherence
- Calm demeanor
- Brand representation
- Problem-solving
Timeline
Team Leader, Manager
Meijer
09.2019 - 11.2024
Low Voltage Technician
Security 101
10.2017 - 08.2018
Lawn and Landscape Team Leader
Good Guys Lawn Care
08.2014 - 09.2017
High School Diploma -
Ann Arbor Academy
Some College (No Degree) -
Washtenaw Community College