Jeremy Lopez
San Diego,CA
Summary
I'm a dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Also very flexible, results-oriented and offer focused leadership and general operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
25
25
years of professional experience
Work History
Head of Security
The Mark
San Luis Obispo, CA
03.2021 - 09.2022
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Assigned present security workers to positions.
- Recorded daily security occurrences in site assignment log.
- Verified staff performance through close observation.
- Provided first-line support to shift workers during incidents and de-escalated situations as appropriate.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Night Manager/Head of Security
Novo Restaurant
San Luis Obispo, CA
09.2013 - 09.2021
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Organized transition from dinner service to late night atmosphere
Security Supervisor
Mr Ricks/Custom House Avila
Avila Beach, CA
04.2013 - 08.2020
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
- Promoted business' development by building and maintaining relationships with new clients.
- Monitored property and investigated any areas of suspicion.
- Assessed ongoing risk factors and suggested improvements to senior management.
- De escalated potential conflicts and effectively addressed potentially hazardous situations while maintaining professionalism and upholding company policy for said occurrences.
Construction Foreman
Cal Coast Construction Inc.
San Luis Obispo, CA
02.2005 - 01.2013
- Developed work schedules for all team members to maximize shift coverage.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Inspected work for compliance with applicable regulations and job specifications.
- Analyzed project blueprints and specifications to identify exact number of team members needed to complete the job.
Education
High School Diploma -
San Luis Obispo High School
San Luis Obispo, CASkills
- Point of Sale (POS) system operation
- Security Procedure Implementation
- Checking Credentials
- Special Event Security
- Law Enforcement Coordination
- Security Activity Coordination
- Code Enforcement
- Security Strategies
- Effective, trained leader
- Dynamic, friendly and welcoming host
- Conflict resolution techniques
- Staff Scheduling
- Staff Management
Additional Information
References available upon request
Timeline
Head of Security
The Mark
03.2021 - 09.2022
Night Manager/Head of Security
Novo Restaurant
09.2013 - 09.2021
Security Supervisor
Mr Ricks/Custom House Avila
04.2013 - 08.2020
Construction Foreman
Cal Coast Construction Inc.
02.2005 - 01.2013
High School Diploma -
San Luis Obispo High School
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