Seasoned Sales Manager with notable experience in leading high-performing sales teams. Showcases strong leadership and strategic planning skills, adept at driving revenue growth and improving sales-team performance. Successfully implemented innovative sales strategies that increased market share in previous roles.
Overview
26
26
years of professional experience
Work History
Sales Manager/ Chief Estimator
Lifesaver Fire Protection
Plymouth, MN
11.2017 - Current
Executed strategic sales plans to expand customer base and revenue.
Implemented process changes to streamline sales department workflow.
Analyzed data to identify trends in customer behavior and develop plans accordingly.
Established relationships with key clients, while maintaining existing customer base.
Directed and coordinated products, services and sales activities.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Supported sales team members to drive growth and development.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing project turns.
Coached, developed and motivated team to achieve revenue goals.
Identified and developed new markets for products or services.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Achieved company growth and brand development through market expansion and sales.
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Established new accounts and serviced existing accounts maintaining professional relationships.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Resolved customer complaints regarding sales and service.
Participated in negotiations with vendors regarding product purchases or contracts.
Developed and implemented sales strategies to increase market share.
Created and presented weekly reports to management on sales performance.
Enhanced sales volume through skilled support to both new and inactive customers.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Conducted market research and reported on competitors.
Built sales forecasts and schedules to reflect desired productivity targets.
Managed daily operations of sales department, including supervision of staff members.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Worked effectively in team environments to make the workplace more productive.
Identified needs of customers promptly and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Analyzed blueprints and other documents to prepare time, cost and labor estimates.
Conducted studies to determine data regarding standard hour and related costs.
Reviewed historical project data to refine estimation processes and improve bid success rates.
Conducted site visits to assess potential challenges and incorporate risk assessments into project estimates.
Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
Solicited and collected subcontractor and vendor bids or quotations.
General Manager/Sales Manager
Brothers Fire Protection
Elk River, MN
05.2012 - 11.2017
Analyzed market trends to inform business decisions and strategies.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Developed marketing strategies designed to increase brand awareness within target markets.
Administered employee discipline through verbal and written warnings.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Designed sales and service strategies to improve revenue and retention.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Prepared staff work schedules and assigned team members to specific duties.
Tracked monthly sales to generate reports for business development planning.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Built and maintained loyal, long-term customer relationships through effective account management.
Supervised employees through planning, assignments, and direction.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Mitigated business risks by working closely with staff members and assessing performance.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Trained employees on duties, policies and procedures.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Recruited, interviewed and hired qualified staff for open positions.
Implemented successful business strategies to increase revenue and target new markets.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Guided management and supervisory staff to promote smooth operations.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Developed service and sales strategies to improve retention and revenue.
Created schedules and monitored payroll to remain within budget.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Monitored progress by establishing plans, budgets and measuring results.
Recruited, trained and empowered employees to achieve key performance indicators.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked with cross-functional teams to achieve goals.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Established new accounts and serviced existing accounts maintaining professional relationships.
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Project Manager/ Designer
Brothers Fire Protection
Elk River, MN
08.2011 - 05.2012
Participated in professional development opportunities to stay current with industry trends and technologies.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Provided guidance to team members regarding tasks assigned to them.
Advised other departments on best practices related to managing large-scale projects.
Submitted project deliverables to clients, consistently adhering to quality standards.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Submitted budget estimates, progress reports and cost tracking reports.
Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Developed and maintained project plans, timelines, and budgets.
Determined project staffing needs and led resource management.
Identified risks associated with each project and developed strategies for mitigating those risks.
Built and established strong partnerships with teams, vendors and contractors.
Identified project needs by reviewing project objectives and schedules.
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Modified project plans when needed to better align with organizational objectives.
Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Drafted reports summarizing progress made on projects for review by executive leadership team.
Conducted periodic inspections of job sites for quality and progress.
Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Drove continuous improvement of project delivery process by providing strong leadership.
Managed multiple projects simultaneously while adhering to tight deadlines.
Sales Manager/Project Manager
Corval Group (NewMech)
St. Paul, MN
04.2008 - 01.2011
Directed and coordinated products, services and sales activities.
Assisted senior management in developing long-term strategic goals for the company's growth.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Developed and implemented sales strategies to increase market share.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Managed daily operations of sales department, including supervision of staff members.
Created and presented monthly reports to management on sales performance.
Analyzed data to identify trends in customer behavior and develop plans accordingly.
Resolved customer complaints regarding sales and service.
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Coached, developed and motivated team to achieve revenue goals.
Built sales forecasts and schedules to reflect desired productivity targets.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Implemented process changes to streamline sales department workflow.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Executed strategic sales plans to expand customer base and revenue.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Performed sales consultations and educated clients on products and services.
Established new accounts and serviced existing accounts maintaining professional relationships.
Supported sales team members to drive growth and development.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Worked effectively in team environments to make the workplace more productive.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Completed day-to-day duties accurately and efficiently.
Recognized by management for providing exceptional customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Focused on project monitoring and management by developing forecasts and tracking expenses.
Created team objectives and roles with specific goals outlined for each individual.
Senior Project Manager/Sales Estimator
Monona Plumbing & Fire Protection
Madison, WI
04.2006 - 04.2008
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Established best practices for managing complex projects successfully.
Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
Measured project performance using appropriate tools and techniques.
Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
Established and maintained relationships with third parties and vendors.
Collaborated with stakeholders to develop realistic expectations for deliverables.
Managed submittals and processing of Requests for Information between general contractor, owner, and owner's consultants.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Successfully managed relationships with all stakeholders.
Identified project needs by reviewing project objectives and schedules.
Identified potential risks associated with projects and developed mitigation strategies.
Monitored progress of projects against established timelines and budgets.
Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
Negotiated contracts with vendors and suppliers to ensure the best terms.
Monitored compliance with internal policies, contracts, and regulatory obligations.
Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
Brought in additional project personnel and resources to meet demands.
Submitted budget estimates, progress reports and cost tracking reports.
Resolved conflicts between team members in order to maintain productivity levels.
Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
Maintained up-to-date records for all current and past projects.
Developed detailed business plans to drive small or radical changes.
Created project status presentations for delivery to customers or project personnel.
Directed project execution strategies, contingency planning, and problem resolution.
Participated in professional development opportunities to stay current with industry trends and technologies.
Oversaw the achievement of all technical, financial, and scheduling goals.
Submitted project deliverables to clients, consistently adhering to quality standards.
Acted as a mentor to junior project managers and other staff.
Reviewed final results of each project before delivery.
Managed project scope, timeline and budget in alignment with company objectives.
Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
Developed comprehensive project plans to be shared with clients and other staff members.
Sales/Estimator
Simplex Grinnell
St. Cloud, MN
01.2005 - 04.2006
Conducted market research to identify new opportunities for growth.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Reviewed customer feedback surveys in order to improve customer service levels.
Read through documents, drawings, and blueprints to gain valuable understanding of project's purpose.
Attended trade shows and conferences in order to network with potential clients.
Collaborated with other departments within the organization to ensure timely completion of projects.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Generated reports that tracked current and projected sales figures.
Identified customer needs by asking questions and advising on best solutions.
Listened to customer needs to identify and recommend best products and services.
Produced sales documents, finalized deals and filed records.
Maintained records of all quotations, bids, proposals, and contracts.
Identified areas where cost savings could be achieved through bulk purchasing or alternative materials.
Researched competitor pricing models in order to adjust existing quotes accordingly.
Greeted and assisted customers to foster positive experiences.
Coordinated delivery schedules between vendors and customers.
Coordinated with logistics teams to ensure timely delivery of products to customers.
Provided technical advice regarding product specifications and features.
Developed and maintained relationships with customers to ensure customer satisfaction.
Designer
Simplex Grinnell
St. Cloud, MN
01.2001 - 01.2005
Analyzed customer feedbacks to identify areas of improvement within existing designs.
Managed multiple projects simultaneously while adhering to tight deadlines.
Reviewed user requirements documents and designed cost effective solutions that meet customer needs.
Provided technical support during the installation of new systems or upgrades of existing ones.
Sketched outline designs and used CAD programs to create detailed designs and specifications.
Initiated updated drawing package to increase manufacturing productivity.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Completed day-to-day duties accurately and efficiently.
Identified needs of customers promptly and efficiently.
Achieved cost-savings by developing functional solutions to problems.
Recognized by management for providing exceptional customer service.
Utilized various software and tools to streamline processes and optimize performance.
Apprentice Sprinkler Fitter
Simplex Grinnell
St. Cloud, MN
03.1999 - 01.2001
Cut or threaded pipes to blueprint or drawing specifications.
Collaborate with other tradespeople to install complete piping systems according to plans and specifications.
Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
Measured and marked pipes for cutting and threading and demonstrated knowledge and skills in safe rigging practices.
Observed safe work rules and utilized fall protection and PPE.
Threaded pipes using specified machinery.
Filled pipes with water or air, observing pressure gauges, and pipes to troubleshoot and locate leaks.
Using blueprints, laid out scale drawings of pipe systems and supports.
Reviewed blueprints and building codes to determine details and procedures for work.
Read and interpret blueprints to determine pipefitting requirements.
Install valves, fittings, pipes, pumps, meters, and related equipment in accordance with specifications.
Inspected installed systems using hydrostatic testing or pressure gauges.
Verified and gathered measurements to determine proper piping sizes.
Verify that all parts meet quality standards before installation.
Installed supports from ceiling joists to secure pipes in place.
Work closely with engineers to design custom pipework solutions for various applications.
Repair or replace defective parts in piping systems.
Read and interpreted specifications, diagrams and blueprints for job.
Clean up work areas after completing installation tasks.
Cut openings in walls and floors to accommodate pipe and pipe fittings.
Filled piping systems with water and air to test for leaks.
Train new apprentices in proper use of tools and techniques used in the trade.
Fabricated and positioned screw pipe, socket weld pipe, and stainless steel tubing.
Assist higher-level workers with complex jobs involving more intricate types of piping assemblies.
Performed rigging and forklift operations to maneuver parts and machinery.
Fabricate and assemble piping systems using appropriate tools, such as saws, threading machines, and welding equipment.