Jeremy Martinez
Bristol,CT
Summary
Logistics Manager with a strong focus on operational efficiency and team empowerment. Proven track record in inventory management and customer satisfaction, driving improvements through effective scheduling and task prioritization. Committed to developing team capabilities to meet corporate objectives while ensuring exceptional service delivery.
Overview
12
12
years of professional experience
Work History
Logistics Manager
Harbor Freight Tools USA
03.2024 - Current
- Streamlined logistics by implementing efficient inventory management systems.
- Directed weekly shipping and receiving for diverse product ranges.
- Conducted stockroom audits to identify improvement areas and implement corrective actions, enhancing overall inventory management.
- Established contingency plans for supply chain disruptions to ensure business continuity.
- Facilitated communication between sales and logistics departments, streamlining workflow efficiency.
- Monitored replenishment reports to enhance customer satisfaction while reducing report pages by 3%.
- Maintained a clean, safe store environment, enhancing overall customer experience.
- Monitored cash intake and deposits, increasing accuracy and minimizing discrepancies.
Department Supervisor
Lowes Home Improvment
10.2022 - 03.2024
- Monitored department operations, ensuring adherence to productivity standards
- Conducted performance reviews for staff members
- Coached and mentored team members, enhancing individual performance and development
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Trained and mentored new associates on department policies and procedures
- Trained employees on new processes or procedures
- Established goals for each team member and monitored progress towards those objectives
- Delegated tasks appropriate to individual employees to provide development opportunities
- Analyzed data to identify areas of improvement within the department
- Investigated potential problems or discrepancies reported by team members
- Resolved customer complaints in a timely manner
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs
- Facilitated communication among management, staff, and customers to improve collaboration
- Ensured compliance with all safety regulations across the department
- Participated in weekly meetings with senior leadership teams to discuss progress
Front End Supervisor
Walmart
07.2022 - 10.2022
- Evaluated front end personnel performance to identify strengths and areas for development
- Coordinated staffing during peak business hours to maintain optimal service levels
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand
- Supervised the proper maintenance of all equipment used at the checkout area
- Kept orderly and accurate accounting records by monitoring sales documentation
- Addressed customer concerns with knowledgeable service, resolving issues to ensure satisfaction
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply
Fulfillment Supervisor
Walmart
06.2021 - 07.2022
- Developed and implemented procedures that enhanced order fulfillment accuracy and efficiency
- Organized daily workflow to ensure all orders were processed accurately and in a timely manner
- Advised senior management on operational streamlining strategies, ensuring high quality assurance standards
- Monitored orders and delivered status updates to customers regarding arrivals
- Resolved product and service concerns to support customer retention and drive sales growth
- Positively engaged with customers to understand needs and responded appropriately to questions
- Investigated discrepancies between inventory counts and system records
- Verified delivery schedules and processes
Receiving Supervisor
Walmart
07.2020 - 07.2021
- Ensured that all items received were accurately counted, weighed and inspected for quality
- Monitored and maintained accurate receiving records for all incoming shipments
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments
- Coordinated with vendors to effectively resolve discrepancies between purchase orders and invoices, ensuring accurate inventory records
- Managed return process for damaged or incorrect items, arranging for pick-up or replacement shipments to minimize disruption
- Supervised inventory counts and cycle counts, ensuring accuracy at all times
- Conducted regular inspections of material handling equipment to ensure proper functioning
- Ensured compliance with company policies and safety regulations in the warehouse environment
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads
- Collaborated with other teams on special projects involving product delivery or storage arrangements
Department Supervisor
Home Depot
02.2019 - 06.2020
- Developed and implemented departmental policies and procedures
- Monitored department operations to ensure productivity standards were met
- Analyzed data to pinpoint improvement areas within department operations
- Collaborated with other departments to streamline activities and address issues effectively
- Ensured compliance with all safety regulations across the department
- Conducted performance reviews for staff members
- Provided coaching and mentoring support to team members
- Established individual goals for team members, tracking progress and adjusting as necessary to ensure alignment with departmental objectives
- Trained employees on new processes or procedures
- Resolved customer complaints in a timely manner
- Participated in weekly meetings with senior leadership teams to discuss progress
- Maintained optimal inventory levels to support efficient departmental functioning of supplies required for daily operations
Sales Associate
Home Depot
04.2016 - 02.2019
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies
- Fostered customer relationships, leading to increased repeat business
- Upsold relevant items aligned with customer interests, enhancing overall sales
- Arranged stockroom shelves by size and color for efficient access according to size, color or style
- Proposed enhancements to store operations, contributing to profit growth
- Collaborated with sales team members to meet group sales targets team members to achieve group targets
Supervisor
Brewster Ice Arena
02.2014 - 04.2016
- Directed and supervised team of 15 employees in daily operations
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Monitored project progress and delivered timely feedback to enhance team performance
- Facilitated ongoing training sessions to support staff development and skill enhancement
- Addressed customer complaints promptly, ensuring resolution and maintaining satisfaction
- Provided supportive link between external customers and internal operations
- Utilized effective communication skills during phone interactions to maintain professionalism, effectively handling difficult calls
Education
Associate of Science - Computer Information Systems
Westchester Community College
Valhalla, NYSkills
- Inventory management
- Logistics software management
- Growth planning
- Process development
- Regulatory compliance
- Performance monitoring
- Team leadership
- Staff supervision
- Work delegation
- Problem resolution
- Effective communication
- Customer service
Affiliations
- Safety Captain, Home Depot - Brewster, NY, (2017-2019)
- Employee Committee, Home Depot - Brewster, NY (2018-2021)
- NJROTC, Brewster High School - Brewster, NY (2007-2010)
- Gaming Community Senior Director - Gaming Platforms (2011-2013)
Timeline
Logistics Manager
Harbor Freight Tools USA
03.2024 - Current
Department Supervisor
Lowes Home Improvment
10.2022 - 03.2024
Front End Supervisor
Walmart
07.2022 - 10.2022
Fulfillment Supervisor
Walmart
06.2021 - 07.2022
Receiving Supervisor
Walmart
07.2020 - 07.2021
Department Supervisor
Home Depot
02.2019 - 06.2020
Sales Associate
Home Depot
04.2016 - 02.2019
Supervisor
Brewster Ice Arena
02.2014 - 04.2016
Associate of Science - Computer Information Systems
Westchester Community College