Jeremy McKinnie
Houston,TX
Summary
Dedicated professional with extensive experience in housekeeping and supervisory roles. Known for strong time management and problem-solving skills, contributing to enhanced guest satisfaction and streamlined operations.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Hilton
Houston, Texas
02.2023 - Current
- Ensured cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Collaborated with team members to efficiently complete daily cleaning schedules.
- Participated in safety drills and adhered to emergency protocols to ensure guest security.
- Assisted with special requests from guests, ensuring personalized service experiences.
- Interacted pleasantly with clients and guests when performing daily duties.
Area Supervisor
Ross Dress for Less
Denton, Texas
02.2024 - 06.2024
- Coordinated daily operational activities to enhance store efficiency and performance.
- Evaluated employee performance to identify training needs and developmental opportunities.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Collaborated with management to strategize on store layout and product placement.
- Fostered a positive workplace culture through team-building initiatives and recognition programs.
Area Supervisor
Ross Dress for Less
Huntsville, Texas
06.2021 - 02.2023
- Managed inventory levels to optimize stock availability and minimize shortages.
- Enhanced customer engagement through personalized service and attentive support.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Managed payroll activities including timesheets submission and approval process.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
Room Attendant
Doubletree By Hilton Hotel
Murfreesboro, Tennessee
05.2017 - 06.2021
- Maintained high cleanliness standards across guest rooms and common areas to enhance guest satisfaction.
- Conducted quality control inspections of room cleanliness to uphold hotel quality standards and guest expectations.
- Collaborated with housekeeping team to improve workflow and efficiency during peak occupancy periods.
- Assisted in training new staff on cleaning techniques and hotel policies to ensure service consistency.
- Utilized effective time management skills to complete daily cleaning tasks within designated timelines.
Education
High School Diploma -
Middleton High School
Middleton, TN05-2008
Some College (No Degree) - Mass Communication
University of Tennessee At Martin
Martin, TNSkills
- Room sanitation
- Quality control
- Cleaning techniques
- Customer relationship management
- Positive attitude
- Problem solving
- Employee training
- Conflict resolution
- Customer engagement
- Time management
Timeline
Area Supervisor
Ross Dress for Less
02.2024 - 06.2024
Housekeeping Room Attendant
Hilton
02.2023 - Current
Area Supervisor
Ross Dress for Less
06.2021 - 02.2023
Room Attendant
Doubletree By Hilton Hotel
05.2017 - 06.2021
High School Diploma -
Middleton High School
Some College (No Degree) - Mass Communication
University of Tennessee At Martin