Results-driven Store Manager focused on customer service and retail sales techniques. Proven ability to enhance operations and boost team performance, driving revenue growth through effective marketing and promotions.
Overview
1
1
Language
7
7
years of professional experience
Work History
Store Manager
Alimentation Couche-Tard Inc.
Fort Myers, Florida
01.2024 - Current
Ensured consistent product availability by cultivating strong vendor relationships.
Optimized stock levels and minimized waste through effective inventory management strategies.
Aligned labor needs with customer demand by creating efficient employee schedules.
Conducted daily store operations, including opening, closing procedures, and cash handling.
Benefits Consultant
AppleOne
Cape Coral, Florida
03.2021 - 01.2024
Educated customers about product features and services effectively.
Resolved customer complaints with empathy and professionalism.
Responded to customer inquiries via phone, email, and chat.
Maintained accurate records of customer interactions in CRM system.
Collaborated with team members to improve service delivery processes.
Sales Associate
Google
Los Angeles, California
01.2020 - 03.2021
Developed sales strategies to enhance customer engagement and drive revenue growth.
Analyzed market trends to identify new business opportunities and potential clients.
Collaborated with marketing to design promotional materials and sales campaigns.
Managed team performance through coaching and regular feedback sessions.
Education
Associate of Applied Science - Information Technology
Florida SouthWestern State College
Fort Myers, FL
06-2027
Certificate of Technical Studies - Cybersecurity
Coursera
01-2024
Skills
Customer service
Retail sales techniques
Operations management
Marketing and promotions
Systems and software expertise
POS systems
Store operations
Data analysis
Team collaboration
Bilingual Sales representative (Spanish Speaker)
I speak two languages
Languages
Spanish
Professional
Timeline
Store Manager
Alimentation Couche-Tard Inc.
01.2024 - Current
Benefits Consultant
AppleOne
03.2021 - 01.2024
Sales Associate
Google
01.2020 - 03.2021
Associate of Applied Science - Information Technology