Jeremy Mendoza
Summary
Superior work ethic with over 15 years in delivery, logistics, commercial driving, sales and customer service. My aspirations are to be part of a workplace which is dynamic and has an environment where I can fully utilize my time management and leadership skills and experiences to achieve higher goals. My job performance reflects dependability, initiative, professional demeanor, and the ability to exercise sound judgment. I'm self motivated with a high degree of integrity and very able to perform job duties with minimal supervision on a timely basis. I have excellent organization skills and I'm a quick learner, which will allow me to adapt. I'm a driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teamwork while increasing productivity and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Battery Swapper Driver
Motivate LLC
02.2024 - Current
- While following all traffic laws and driving safety regulations, I drive a commercial company vehicle and follow assigned routes throughout the entire NYC area throughout the Citibike share system to switch out E-bike lithium batteries from bike to vehicle and within the network of bike stations.
- Perform pre and post trip inspections for every vehicle trip while following safe work practices and adhering to all workplace policies while effectively communicating with dispatch/management throughout daily shifts. Other duties include warehouse operations.
Package Delivery Driver
Fedex Contract Service Provider
05.2018 - 05.2024
- Operated a Fedex box truck and delivered and picked up packages and freight to and from customers in both residential and business locations according to scheduled routes while maintaining accurate inventory of packages and delivery records.
- While ensuring great customer service and Fedex service expectations, I operated a scanner per route to collect signatures and to contact customers. I kept detailed records of completed or in-progress deliveries using hand-held devices and camera images for proof of delivery.
- Safely sorted and loaded items into delivery trucks and operated vehicles safely in highly congested residential and business areas throughout Nassau County following DOT traffic and safety protocols.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
Package Delivery Driver
DHL Express
08.2015 - 05.2018
- Delivered and picked up freight, packages and documents to and from customers according to established procedures in all weather conditions while maintaining great work habits and time management skills.
- Mastered the job requirement of delivering time sensitive documents and packages in a safe manner using company DHL box trucks and sprinter vans considering NYC traffic patterns, regulations and alternative routes in order to meet customer and DHL company service expectations.
- Operated a scanner to log and record shipping invoices and package information for all freight and ensured it was safely delivered to correct consignee in both corporate and residential locations throughout the entire NYC area.
- Developed strong interpersonal and communication skills from interacting professionally with business customers, dispatchers, upper management and teamsters.
Buyer Specialist
Whole Foods Market Inc
11.2011 - 08.2015
- Created and placed purchase orders, processed invoices and handled returns for the entire dairy and beverages section of the supermarket's merchandise consistent with quality, quantity and other specification requirements.
- Maintained appropriate inventory levels based on customer demand and management direction while analyzing and reviewing reorder report recommendations for daily and weekly replenishment based on consumer data.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Maintained and achieved daily product sales in order to exceed marginal sales targets, as well as controlling spoilage to reduce product loss percentages.
- Collaborated with vendor representatives and customers to set up optimal delivery schedules. Processed, transferred and received merchandise from delivery trucks and moved them to sales floor using forklifts, pallet jacks and dollies.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns while informing customers about special promotions and provided detailed information for various grocery products on sales floor.
Professional Mover
Business Relocation Services Inc.
04.2008 - 09.2012
- Commercial, government, and residential moving which included transporting items from office, hospital, warehouse, storage and household environments.
- Unloaded and loaded tractor trailer trucks, relocating furniture, boxes, equipment, cubicles and machines and transporting receptacles to and from designated areas using company moving equipment such as vehicles, pallets, dollies, hand trucks, pallet jacks, truck ramps and wheelbarrows.
- Operated moving trucks safely to deliver items to destination and secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across haul transports.
- Efficiently picked, packed, organized, stored and transported freight according to work orders and client needs. Oversaw warehouse operations and verified proper shipment procedures.
- Provided excellent customer service to clients and developed company business reputation through commitment to customer satisfaction and strong client relationships.
Sales/Stock Associate
Ace Hardware
06.2006 - 12.2008
- Stocked and organized sales floor and maintained orderly stock room while building store merchandise displays with tools. Paint mixed various paint products to customer's required specifications. Made key replicas and assisted in inventory.
- Provided excellent customer service and product information to customers and vendors in reference to various store products and services such as plumbing, electrical, household, paint and handy tools.
- Provided positive first impressions to welcome existing, new and potential customers and helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with pick-up and helped them find merchandise and also made customer and business client delivery and pick-ups throughout the NYC area with a company vehicle.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06.2008
Skills
- Customer Satisfaction and Interpersonal skills
- Excellent Written and Verbal Communication
- Strong Leadership and Decision Making skills
- Efficiency and Time Management
- Great organization and Attention to Detail
- Dependability and Honesty
- Teamwork and Collaboration
- Problem Solving Analytical and Critical Thinking
- Sales strategy Development
- Flexible and Adaptable
- Bi-lingual in English and Spanish
- Clean Driving Record
Timeline
Battery Swapper Driver
Motivate LLC
02.2024 - Current
Package Delivery Driver
Fedex Contract Service Provider
05.2018 - 05.2024
Package Delivery Driver
DHL Express
08.2015 - 05.2018
Buyer Specialist
Whole Foods Market Inc
11.2011 - 08.2015
Professional Mover
Business Relocation Services Inc.
04.2008 - 09.2012
Sales/Stock Associate
Ace Hardware
06.2006 - 12.2008
High School Diploma -
Abraham Lincoln High School
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