Jeremy Miller
Morrison,CO
Summary
Dynamic General Manager with extensive experience at STAPLES, excelling in store operations and people management. Proven track record in driving profitability through financial analysis and exceptional customer relationship management. Recognized for fostering high-performing teams and implementing effective sales strategies that consistently exceed expectations.
Overview
31
31
years of professional experience
Work History
General Manager
STAPLES
Conifer, CO
01.2007 - Current
- Coordinated and managed all store operations in compliance with company standards.
- Consistently demonstrated superior management competency through: proper delegation of responsibilities, conveying clear expectations, organizing timelines to accomplish company objectives, and illustrating and reinforcing behaviors that resulted in employees delivering effortless sales and service.
- Derived accurate conclusions from reports which drove profitability and controlled expenses.
- Excelled in building customer relationships by identifying and anticipating customer needs, exceeding their expectations, effectively resolving problems, and being courtesy and approachable to all.
Assistant General Manager
STAPLES
01.2005 - 01.2007
- Assisted in the coordination and management of all store operations in compliance with company standards.
- Illustrated and reinforced behaviors that resulted in employees delivering effortless sales and service.
- Excelled in building customer relationships by identifying and anticipating customer needs, exceeding their expectations, effectively resolving problems, and being courtesy and approachable to all.
Operations Manager
STAPLES
Rehoboth Beach, DE
01.1998 - 01.2005
- Responsible for employee management which included employee recruitment, training, development, coaching, assessing performance, and communicating effectively with all associates and managers.
- Coordinated and managed all store operational activities in accordance with company standards to guarantee store level earning and goals were achieved safely and securely.
- Ensured that every customer’s experience was exceptional by meeting and exceeding their expectations.
Department Lead Office Supplies/Electronics
STAPLES
Quakertown, PA
01.1996 - 01.1997
- Delivered effortless sales and service while maintaining store presentation by following merchandise flow and optimizing presentation standards.
- Conveyed appropriate product and service knowledge while responding to and resolving customer requests.
- Provided peer coaching and training on selling techniques and new technologies.
Sales/Copy Center Associate
STAPLES
Allentown, PA
01.1995 - 01.1996
- Ensured an outstanding customer experience by accurately processing and producing copy orders and appropriately handing customer requests and concerns.
- Provided an optimal customer experience by following company standards which generated profitable sales.
- Maintained an inviting environment which was neat and clean.
Education
High School -
EMMAUS HIGH SCHOOL
Emmaus, PA01.1993
Skills
- Store operations
- People management
- Customer relationship management
- Financial analysis
- Sales strategies
- Performance assessment
Timeline
General Manager
STAPLES
01.2007 - Current
Assistant General Manager
STAPLES
01.2005 - 01.2007
Operations Manager
STAPLES
01.1998 - 01.2005
Department Lead Office Supplies/Electronics
STAPLES
01.1996 - 01.1997
Sales/Copy Center Associate
STAPLES
01.1995 - 01.1996
High School -
EMMAUS HIGH SCHOOL
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