Jeremy Mohammed
Providence,Rhode Island
Summary
Dynamic client services representative recognized for building trust and sustainable relationships with clients. Expertise in training teams and resolving complex issues, coupled with a commitment to enhancing the customer experience through effective communication and support in multiple languages.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Client Services Representative (Accounts Team)
Invitae Labcorp Genetics
08.2024 - Current
- Correspond with clients to clarify and rectify missing order information and discrepancies, enhancing customer satisfaction
- Train and educate new hires on SOPs, workflows, and product knowledge, providing ongoing mentorship
- Educate clients on genetic testing processes and options available
- Reviewed and resolved client concerns, researching details and communicating solutions effectively to ensure client understanding
- Establish sustainable client relationships based on trust through effective communication and interpersonal skills
- Serve as product owner, identifying problems and collaborating with teams to improve assigned product
- Support Spanish-speaking and Portuguese-speaking patients and clients concerning test orders
- Labcorp acquired Invitae and hired me in August of 2024.
- Worked at Invitae Corporation from June 2018 to March 2024. I was laid off in March of 2024 and rehired in June 2024.
- Employed by Robert Half Office Team as a temporary staff member at Invitae from January 2018 to June 2018 when I was hired by Invitae
Certified Medical Interpreter
Baystate Medical Interpreters
05.2015 - 01.2018
- Interpreted complex medical terminology during patient consultations and treatments to enhance clarity and patient comprehension
- Facilitated on-site communication between Spanish and Portuguese speaking patients and healthcare providers to ensure understanding and quality care
- Assisted in preparing essential medical documents for non-English speaking patients to support their healthcare access and navigation
- Provided cultural insights to enhance patient understanding and comfort
- Adhered to ethical guidelines established by professional organizations regarding interpreter services
eCommerce Fraud Analyst
Blueport Commerce
03.2016 - 10.2017
- Reviewed and investigated 50 transactions daily, canceling those suspected of fraud and verifying with actual cardholders.
- Analyzed transaction patterns to identify potential fraudulent tactics and created rules to flag such orders in our system
- Collaborated with cross-functional teams to enhance fraud detection systems, leading to improved identification of fraudulent activities.
- Developed fraud prevention strategies in response to emerging trends and threats, strengthening overall fraud mitigation efforts.
- Trained junior analysts on best practices in fraud detection and investigation.
- Utilized advanced analytics tools to assess risk levels across transactions.
Education
Medical Interpreter Certificate -
University of Massachusetts Boston Medical School
Boston, MA06-2013
Skills
- Customer relationship management
- Client communication
- Order management
- Order processing
- Cross-functional collaboration
- Problem resolution
- Problem solving
- Attention to detail
- Adaptability to change
- Mentorship programs
- Interpersonal communication
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Medical Interpreter Certificate, May 2013 to Present, Medical interpreter certificate in Portuguese
Languages
Spanish
Professional
Portuguese
Professional
Timeline
Client Services Representative (Accounts Team)
Invitae Labcorp Genetics
08.2024 - Current
eCommerce Fraud Analyst
Blueport Commerce
03.2016 - 10.2017
Certified Medical Interpreter
Baystate Medical Interpreters
05.2015 - 01.2018
Medical Interpreter Certificate -
University of Massachusetts Boston Medical School