Jeremy Moyer
Powell,OH
Summary
Operations-focused professional with hands-on experience in data center and technical environments, including fiber/copper infrastructure support, inventory management, and issue resolution. Skilled in troubleshooting, process adherence, and collaborating across teams to meet operational goals in safety-critical, process-driven organizations.
Overview
8
8
years of professional experience
Work History
Install Tech
AWS
Plain City, OH
02.2025 - 01.2026
- Installed, labeled, routed, and troubleshot fiber and copper cabling for server and network racks, ensuring deployment readiness while adhering to AWS safety, PPE, and SLA standards.
- Supported inventory operations by forecasting, ordering, receiving, and staging fiber and copper cabling to meet deployment schedules and customer demand.
- Performed rack landing and intake operations, including safe unloading, inspection for damage, asset scanning, and workflow processing to maintain inventory accuracy and traceability.
- Managed inventory of BBUs and power whips across 10+ data center buildings to ensure racks could be powered on without deployment delays.
- Collaborated and Shadowed with Global Network Deployment during network rack handoffs and assisted with troubleshooting activities.
- Shadowed Data Center Operations (DCO) teams during break/fix events, assisting with hardware replacement and rack-level issue resolution.
Operations & E-Commerce
07.2024 - 01.2025
- Managed day-to-day business operations including inventory tracking, order fulfillment, customer support, and financial reconciliation.
- Coordinated procurement, packaging, and shipment of products to consumers and wholesalers while meeting delivery timelines.
- Maintained accurate records, resolved customer issues, and balanced workload independently in a fast-paced environment.
Provider Services Representative
AmeriHealth Caritas
Remote
10.2023 - 07.2024
- Supported providers and administrators by resolving inquiries related to claims, policies, benefits, and eligibility within established SLAs.
- Investigated and adjudicated incorrectly processed claims, ensuring accuracy, documentation, and compliance with policy guidelines.
- Maintained professional service relationships while handling time-sensitive and regulated workflows in a remote environment.
Rec Aide
City of Columbus
Columbus, OH
07.2023 - 10.2023
- Monitored and tested chemical levels to ensure compliance with public health and safety standards.
- Performed routine maintenance and troubleshooting to maintain operational readiness of public spraygrounds.
- Responded to unexpected operational issues, demonstrating problem-solving and rapid response skills.
- Managed collection and secure transport of deposits from multiple locations, ensuring accurate accounting and adherence to financial protocols.
IT Support
Mid-Ohio Food Collective
Grove City, OH
03.2023 - 05.2023
- Responded to IT support tickets, troubleshooting both hardware and software issues to restore system functionality.
- Assisted with deployment and configuration of new laptops, including imaging, updates, and single sign-on (SSO) integration.
- Supported ongoing IT operations by performing system maintenance and resolving technical issues efficiently.
- Collaborated with staff to ensure smooth adoption of technology solutions and minimal operational downtime.
Help Desk Analyst
cxLoyalty
Westerville, OH
04.2022 - 05.2022
- Handled escalated client calls, resolving complex issues that frontline agents were unable to address.
- Deescalated and guided clients to effective solutions, ensuring a positive experience while maintaining compliance with company policies.
- Troubleshot travel-related inquiries, identified optimal solutions, and provided accurate follow-up to ensure client satisfaction.
- Documented resolutions and escalations to support continuous improvement in service delivery.
Customer Service Representative
cxLoyalty
Westerville, OH
01.2022 - 04.2022
- Assisted clients via inbound calls, providing guidance on credit card and rewards point usage for travel bookings.
- Maintained strict adherence to privacy guidelines and company protocols while handling sensitive client information.
- Coordinated with clients to schedule travel arrangements accurately, demonstrating attention to detail and operational reliability.
- Supported smooth daily operations by following established processes and ensuring timely resolution of client requests.
Earlier Roles Summary
Various Employers
Columbus, OH
01.2018 - 07.2021
- Performed operational, administrative, and customer-facing tasks in banking, food service, and data management environments.
- Managed sensitive information, monitored inventory, and maintained compliance with internal procedures.
- Assisted with troubleshooting, reporting, and coordinating processes to support smooth daily operations and maintain accuracy.
- Surveillance Investigator, Huntington National Bank (2020-2021) - Investigated alerts, prepared reports, and maintained compliance with internal protocols.
- Bank Teller, Huntington National Bank (2019-2020) - Managed cash operations, detected fraud, and provided customer service while adhering to security standards.
- Kitchen Assistant, Mid-Ohio Foodbank (2018) - Prepared high-volume meals, maintained kitchen cleanliness, and tracked inventory.
- Indexer, Safelite (2018) - Processed and filed invoices, corrected errors, and coordinated data management workflows.
Education
High school diploma -
OLENTANGY HIGH SCHOOL
Lewis Center, OH05.2017
Skills
- Network troubleshooting and maintenance
- Cable management and installation
- Inventory integration and rack setup
- Quality assurance and testing
- Hardware assembly and replacement
- Network topology analysis
- Supply chain coordination
- Problem solving
- Effective communication
- Team collaboration
Timeline
Install Tech
AWS
02.2025 - 01.2026
Operations & E-Commerce
07.2024 - 01.2025
Provider Services Representative
AmeriHealth Caritas
10.2023 - 07.2024
Rec Aide
City of Columbus
07.2023 - 10.2023
IT Support
Mid-Ohio Food Collective
03.2023 - 05.2023
Help Desk Analyst
cxLoyalty
04.2022 - 05.2022
Customer Service Representative
cxLoyalty
01.2022 - 04.2022
Earlier Roles Summary
Various Employers
01.2018 - 07.2021
High school diploma -
OLENTANGY HIGH SCHOOL