Jeremy Nance
Electra,Texas
Summary
Capable Information Technology Field Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Information Technologies Field Technician
Phoenix Technologies
Wichita Falls, TX
06.2023 - Current
- Conducted site surveys for installations, diagnosed and fixed system issues, and upgraded software.
- Provided technical support through phone, email, and in person.
- Managed inventory and documented work performed.
- Monitored system performance and educated customers about service options.
Network Field Infrastructure Technician
Rise Broadband
Weatherford, TX
02.2020 - 08.2022
- Construct and built and maintained microsite towers
- Installed, configured and maintained server hardware and operating systems.
- Provided technical support to end users and troubleshot network issues.
- Resolved escalated service requests related to the infrastructure environment.
- Performed maintenance activities such as patching, upgrades.
- Developed an inventory management system for tracking hardware assets.
- Deployed new software releases, system upgrades and security patches.
- Configured routers, switches, firewalls, VPNs, access points.
- Conducted regular audits of the infrastructure components to identify any vulnerabilities.
- Diagnosed, troubleshot and resolved hardware and system problems.
Network Installation and Repair Technician
Rise Broadband
Weatherford, TX
08.2016 - 02.2020
- Install internet and VoIP service at customers' homes/businesses, to meet customer needs, Maintained and grew a fixed wireless microwave network, Assist customers on how to connect to and access the web and, as well as use VoIP services, Climb ladders and customers ROHN towers, Utilize networking tools and power tools, Lay Cat5-e networking cable, Construct and configure equipment, Utilize laptop and smartphone programs and web based applications.
- Replaced defective components with compatible replacements sourced from suppliers.
- Configured various settings for networks based on customer requirements.
- Communicated with management, engineering and quality departments to solve technical repair problems.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Computer Repair Technician
Alta Tech Computers/ApplicaPro
Fort Worth, TX
04.2015 - 08.2016
- Provided end-user support for 250+ computers, networks, and peripherals.
- Diagnosed and resolved hardware and software issues across various devices.
- Assisted with software installation, equipment setup, and inventory management.
- Expertly configured and maintained PCs on different operating systems.
- Investigated and fixed issues on-site and remotely.
- Managed equipment procurement, inventory, and diagnostic testing.
- Conducted virus removal, maintenance, and software issue resolution.
- Troubleshot LAN, set up routers and switches, and generated reports.
- Diagnosed and repaired numerous Apple devices.
- Handled customer sales of computer systems, hardware, software, and Apple device repairs.
- Conducted weekly server maintenance, both on-site and remotely.
Aviation Operations Specialist
United States Army
Fort Riley, KS
04.2012 - 12.2014
- Maintain flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights, Operate radio equipment in order to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations, Perform general duties such as typing, operating office machines, and sorting mail.
Education
High School Diploma -
Ppep Tec - Celestino Fernandez Learning Center
Tucson, AZ05.2009
Some College (No Degree) - Information Technology
Pima Community College
Tucson, AZSkills
Proficient in various technologies and software including:
- Operating Systems: Microsoft Windows (XP - 11), Apple OS
- Productivity Software: MS Office, Adobe Acrobat
- Security Software: Symantec Norton Antivirus, Malwarebytes Antimalware, Spybot Search & Destroy
- System Utilities: CCleaner, Defraggler, WinZip, 7zip
- Web Browsers: Internet Explorer, Mozilla Firefox, Google Chrome
- Remote Desktop: LogMeIn, TeamViewer
- Networking: LAN/WAN, Wi-Fi, Corporate Email, Internet/Intranet Operations
- Disaster Recovery Planning
- Backup Solutions: Recuvia, Clonezilla
- Financial Software: QuickBooks
- Proficient in using hand and power tools, climbing equipment, and cable pulling for equipment installation and technical support
- Prioritizes workplace safety in all tasks and has experience with various networking and telecom equipment
Certification
- Advent of Cyber - 2021
- CJIS Certificate - 2023
- Evolution of Cyber - 2023
- Information Security Awareness - 2023
- NSE 1 & 2 Certificate- 2023
Accomplishments
High School - Diploma - 2009
Aviation Operations - Diploma - 2012
Certificate of Recognition - 2012
NATO Medal - ISAF - 2014
Rise Above Award - 2022
Timeline
Information Technologies Field Technician
Phoenix Technologies
06.2023 - Current
Network Field Infrastructure Technician
Rise Broadband
02.2020 - 08.2022
Network Installation and Repair Technician
Rise Broadband
08.2016 - 02.2020
Computer Repair Technician
Alta Tech Computers/ApplicaPro
04.2015 - 08.2016
Aviation Operations Specialist
United States Army
04.2012 - 12.2014
High School Diploma -
Ppep Tec - Celestino Fernandez Learning Center
Some College (No Degree) - Information Technology
Pima Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Privacy is not an option, and it shouldn’t be the price we accept for just getting on the internet.”
Gary Kovacs
References
- Larry Lapp, (520) 329-8570
- Alexander Elano, (682) 208-5722
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