Jeremy Newman
Cheektowaga,NY
Summary
TQA technician with over 14 years' experience servicing SMB and residential customers. Highly motivated and dependable while possessing great interpersonal skills and keeping an open mind to learn and apply new skills in an ever changing environment. Committed to customer satisfaction through attentive service. Seeking to advance and start the next chapter of my career.
Overview
15
15
years of professional experience
Work History
TQA Field Tech 1
Spectrum
Buffalo, NY
06.2018 - Current
- Repair and resolve repeat and escalated service calls for residential and SMB customers.
- Provide constructive feedback by way of QCs to improve overall rework.
- Conduct onsite "live QCs" with in house technicians or contracting partners to improve overall customer experience and provide in person training opportunities.
- In depth knowledge of Spectrums installation a quality standards
- Collaborated with vendors to resolve possible issues between hardware components.
- Installed and configured hardware components, such as modems, routers, access points, wireless internet backup, and video equipment.
Field Technician
Time Warner Cable/Spectrum
Lancaster, NY
12.2011 - 06.2018
- Install and troubleshoot cable, data, voice, and home security
- Perform disconnects, reconnects and service upgrades
- Operating and utilizing testing equipment such as digital service activation meter(DSAM) and wifi analyzer
- Working with power tools
- Working with hand tools
- Install and configure company and customer equipment
- Provide exceptional customer service
- Install, diagnose and repair ground connections
- Install and bury underground coaxial cable
- Drive company vehicle safely
- Vast understanding of Spectrum products and services
- Experience selling and upselling Spectrum products and services
- Climb poles to repair services and resolve connectivity issues
- Follow all safety rules and regulations, including ladder safety, foreign or excessive voltage testing, and testing pole to assess safe climbing environment.
Contractor
Five West Enterprise
03.2009 - 12.2011
- Install cable, data, and voice services
- Basic operation of DSAM meter
- Drive company vehicle safely
- Perform disconnects, reconnects and service upgrades
- Install and repair ground wiring.
Education
High School Diploma -
Tonawanda High School
Tonawanda01-2007
Field Tech IV-V
NCTI
06-2020
Feild Tech V-VI
NCTI
11-2020
Technical Quality Assurance I-II
NCTI
11-2020
Skills
- FTTH trained and certified
- SMB trained and certified
- Completed all tech progressions field tech I-VI
- Completed TQA I-II progression
- Fully trained on installation and repair of coax based video, data, and voice services
- Able to work under limited to no supervision
- Time management
- Keeping work environment neat and organized
- Effective communicator
- Outstanding listening skills
- Responsible and reliable
- Able to work efficiently and independently
- Works well in a team environment
- Experienced in Microsoft, Android, and Apple products
Timeline
TQA Field Tech 1
Spectrum
06.2018 - Current
Field Technician
Time Warner Cable/Spectrum
12.2011 - 06.2018
Contractor
Five West Enterprise
03.2009 - 12.2011
High School Diploma -
Tonawanda High School
Field Tech IV-V
NCTI
Feild Tech V-VI
NCTI
Technical Quality Assurance I-II
NCTI
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