Jeremy Orosco Jr
Summary
Professional shop management professional with extensive experience in overseeing daily operations and team dynamics in fast-paced environment. Strong focus on team collaboration, problem-solving, and achieving results. Skilled in inventory management, diagnostics, and workflow optimization. Reliable, adaptable, and committed to maintaining high standards and fostering productive work environment.
Overview
9
9
years of professional experience
Work History
Shop Foreman
Gilroy Automotive Repair
04.2022 - Current
- Directed daily operations of team of 3 technicians and shop professionals.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
- Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
- Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Auto Mechanic
Gilroy Automotive Repair
06.2016 - 04.2022
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained vehicle records by recording service and repairs.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Optimized workflow by effectively prioritizing daily tasks according to urgency and complexity.
Education
High School Diploma -
Gilroy High School
Gilroy, CA06-2016
Associate of Science - Accounting
Gavilan Community College
Gilroy, CA05-2020
Skills
- Safety management
- Workplace safety
- Safety awareness
- Task delegation
- Deadline management
- Tool management
- Job estimating
- Employee coaching
- Problem-solving
- Customer service
- Conflict resolution
Timeline
Shop Foreman
Gilroy Automotive Repair
04.2022 - Current
Auto Mechanic
Gilroy Automotive Repair
06.2016 - 04.2022
High School Diploma -
Gilroy High School
Associate of Science - Accounting
Gavilan Community College
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