Open To Work
Jeremy Ortega
DHL Supply Chain
San Antonio,TX
Work Preference
Job Search Status:
Open to workDesired start date:
2 weeks noticeDesired Job Title
Operations ManagerGeneral ManagerDirector of OperationsProject ManagerWork Type
Full TimeConsultingContract WorkLocation Preference
On-SiteHybridLocation:
San Antonio, TXOpen to relocation:
NoImportant To Me
Career advancementCompany CultureWork-life balancePaid sick leavePaid time offPersonal development programsTeam Building / Company RetreatsHealthcare benefits401k matchSummary
Strategic Operations Manager with over 20 years of experience in logistics and manufacturing. Expertise in building high-performing teams, driving continuous improvement, and enhancing safety and productivity. Skilled in lean principles, labor planning, and KPI management. Focused on mentoring associates for career advancement and implementing standardized processes that yield lasting results. Targeting Senior Operations Manager, Assistant General Manager, or Site Leader roles.
1
Language
19
Years of experience
Work History
Operations Manager
9 Years 6 Months- Managed safety, productivity, quality, and cost performance to enhance operational efficiency while fostering a culture of transparency and continuous improvement.
- Own labor planning and forecasting to align staffing with volume, service levels, and cost targets.
- Led multi-year continuous improvement initiatives, achieving several hundred thousand dollars in annual cost savings by analyzing processes and resources for quality, safety, and productivity.
- Cultivated a strong safety culture through daily conversations, recognition of safe behaviors, and consistent follow-through on corrective actions.
- Mentor and develop associates and frontline leaders, with multiple team members promoted into supervisory and leadership roles.
- Promote an accountable, inclusive culture by modeling high integrity, reliability, and professional communication.
- Ensure PD sessions are interactive, fact-based, and action-oriented, resulting in shared ownership of performance and improvement initiatives.
- Maintain transparent communication with associates, peers, and leadership, ensuring everyone understands current performance, expectations, and upcoming changes.
- Support quality initiatives by reinforcing standard work, coaching to proper work instructions, and using data to prevent recurring defects.
- Coordinate with IT and analytics partners to leverage tools such as Power BI, JDA, LMS, and The View for real-time performance monitoring.
- Led cross-functional teams to implement process improvements in warehouse management systems.
- Coordinated with stakeholders to optimize transportation routes, reducing costs and delivery times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Production Control Supervisor Superintendant
9 Years 10 Months- Held progressive leadership roles within logistics and manufacturing, overseeing production and warehouse operations while leading teams.
- Managed teams of frontline associates and multi-shift operations, enhancing safety and quality standards across operations.
- Introduced lean concepts and standardized work practices, achieving improvements in productivity and reducing errors.
- Partnered with HR and site leadership to recruit, train, and retain high-performing talent, ensuring stable staffing and succession pipelines.
Education
Supervisor Academy - Leadership, Operational, Customer & Business Mods.
ELP - Leadership And Management
Lean Principles - Introduction to Six Sigma
Ongoing professional development in lean methodologies, continuous improvement, and operations management.
High School Diploma
OSHA - Occupational Health And Safety
Skills
Operations & Warehouse Management
KPI management
Labor forecasting
Lean improvement
Process standardization
Safety Leadership & Risk Reduction
Change management
Root cause analysis
Cross-functional collaboration
Systems: Power BI
JDA / WMS
LMS
The View
Tools: Microsoft Excel
Word
PowerPoint
Outlook
Talent coaching
Training credentials
Forklift certification
Accomplishments
- Delivered three consecutive years of cost savings totaling several hundred thousand dollars annually by analyzing resource utilization, eliminating waste, and redesigning processes for safety and quality.
- Increased KPI units per hour consistently from 21 to 38 units per hour by breaking down work into discrete steps, engaging associates in solution-finding, and standardizing best practices across departments.
- Successfully mentored multiple associates and supervisors into new roles and promotions, strengthening the leadership bench and improving retention.
- Led multiple safety initiatives that reduced risk, addressed unsafe habits, and improved overall incident and near-miss performance.
- Built and sustained a reliable, high-trust culture, recognized for dependable execution, long-term commitment, and consistent delivery against targets.
- Partnered with other DHL Teams to help launch two successful site setups and with others to implement new WMS systems.
Languages
English
Native or Bilingual
PROFESSIONAL ATTRIBUTES
- High integrity, dependable, and committed to long-term organizational success
- Empathetic yet highly accountable leader who balances people focus with performance expectations
- Comfortable leading through change, influencing across functions, and driving alignment from associates to senior leadership
- Strong written and verbal communication; professional, timely, and clear in all interactions
Timeline
Operations Manager
DHL Supply Chain
02.2017 - Current
Production Control Supervisor Superintendant
Reyes Automotive Group
03.2007 - 01.2017
DSC Certified Supervisor Academy
Supervisor Academy from Leadership, Operational, Customer & Business Mods.
Emerging Leadership Program
ELP from Leadership And Management
Kaizen College
Lean Principles from Introduction to Six Sigma
University High School
High School Diploma
Palo Alto College
OSHA from Occupational Health And Safety