Jeremy Pagan
El Paso,TX
Summary
Experienced Detail-oriented Manager familiar with successful strategies for empowering employees. Performance-driven and responsible leader who's passionate about Cultivating new abilities and builds knowledge base to better engage in company operations and serve customers. Dedicated to driving growth and improvement across the board. Demonstrated success in improving team efficiency while bringing a disciplined approach to company operations.
Overview
10
10
years of professional experience
Work History
Digital Operations Manager
Walmart
El Paso, TX
08.2023 - Current
- Managed the daily operations of the company's digital platforms, including website, mobile app, and social media channels.
- Conducted regular performance reviews of digital tools and platforms to ensure optimal performance.
- Analyzed data from web analytics tools to identify areas for improvement in user experience.
- Designed and executed campaigns to promote products and services through digital channels.
- Identified opportunities for optimization across all digital channels to maximize ROI.
- Monitored customer feedback on social media accounts and responded appropriately in a timely manner.
- Planned promotional activities such as contests or giveaways to engage customers online.
- Monitored stock levels and inventory management systems, ensuring product availability and customer satisfaction.
- Provided leadership to subordinate personnel by setting goals, monitoring performance, providing feedback and guidance.
- Developed employee training programs to increase staff knowledge of products, services, and customer service techniques.
- Ensured compliance with company policies and procedures related to safety, security, merchandising standards, cleanliness.
- Directed all aspects of daily operations including scheduling, hiring and termination processes, payroll administration and customer relations.
- Resolved customer complaints professionally in a timely manner while exercising sound judgment.
Shipping Area Manager
WALMART, Walmart DC 6040/7038
Hope Mills/Fort Pierce, NC/FL
08.2021 - 08.2023
- Supervised 60 employees, ensuring optimal productivity.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Streamlining by reviewing supply chain processes to correct challenges and improve ROI.
- Improve internal and external communications to create a one piece flow in business operations.
- Implemented ideas to improve accuracy, cost reductions and KPI attainment.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training, Improving cost by 20%
- Create and maintain a training platform for warehouse and physical logistic functions.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Promoted company in maintaining work environment focused on quality, communication, collaboration, integration, teamwork and safety.
- Identify, investigate, and report unsafe work conditions while implementing appropriate safety guidelines.
- Reviewed employee performance and devised improvement plan to achieve goals.
Armed Security Officer
Willow Heart LLC
Fort Bragg, NC
08.2019 - 04.2021
- Monitored building access and identified all officials and employees before authorizing entrance.
- Maintained order and safety while providing customer service and information to facility visitors.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Responded to and thoroughly investigated reported incidents to protect company assets.
- Produced detailed reports outlining activities and incidents.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Communicated with team members and building management via radio, telephones, computers and proprietary Slack software.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Merchandise Transporter
Coyle Trucking
Dunn, NC
08.2018 - 08.2019
- Delivered roof trusses and various types of lumber to customers, taking care to meet timely deadlines.
- Checked vehicle for wear and tear after every shift and tapped off fuel and fluid levels.
- Logged key information regarding each trip, including mileage, fuel and hours on road.
- Provided patient transport using various equipment and adhered to safety protocols.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Loaded, balanced and secured product to safely transport goods.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
D.O.D - (14T) Patriot Missile Enhanced Operator
United States Army
Fort Bragg, NC
12.2014 - 06.2018
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the job
- Coordinated organizational and intermediate maintenance on guided missile launching systems.
- Planned and coordinated field activities in accordance with command structure and outlined orders.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Employed active listening and understanding to remedy employee conflicts.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
- Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
Inventory Control Clerk
NET-A-PORTER WAREHOUSE
Mahwah, NJ
08.2014 - 12.2014
- Picker and Packer of orders.
- Navigation of a self-correcting computer software system.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Transported items using equipment like forklifts and hand trucks.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Received deliveries, scanned packages and updated orders in internal database.
Team Associate
American Eagle Outfitters, Inc
Wayne, NJ
06.2014 - 08.2014
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Trained new team members in cash register operation, stock procedures and customer services.
- Upheld high standards of productivity and quality in operations.
Education
Some College (No Degree) - Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NC05.2027
High School Diploma -
East Stroudsburg Senior High School North
Dingmans Ferry, PA06.2014
Skills
- Cross-Functional Team Leadership
- Customer Experience Management
- Project Management
- CRM / ERP
- Microsoft office (Excel, Word, Powerpoint)
- Forecasting
- Strategic Planning
- Process improvements
- Workforce Management
- Supply Chain Operations
- Quality Control
- Conflict resolution
- Training & development
- Schedule management
- Resource utilization
- Multitasking
- Organizational skills
- Excellent Communication
- Data management
- Analytical skills
- Customer service
- Team building
- Decision-making
- Working collaborativel
- Critical thinking
- Power equipment operator (Forklift, PE, CR) Crown Equipment
- Top Secret (TS) Clearance (Out Of Jurisdiction Status)
- Profit and loss management
Accomplishments
- Promoted to Area Floor Manager in less than 6-months due to professionalism and effort that achieved service to the customer along with excellent safety record
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve and exceed Cartons per trailer goal, driving daily performance by an increase of 30 CPH which is an increase of 10% in production while decreasing cost by 10% due to proper staffing, earning recognition from upper management and financial reward by exceeding building goal
- Created highly effective new program that significantly impacted efficiency and improved operations, Creating a one piece flow from receiving to shipping increasing quality process
Languages
Spanish
Limited
Timeline
Digital Operations Manager
Walmart
08.2023 - Current
Shipping Area Manager
WALMART, Walmart DC 6040/7038
08.2021 - 08.2023
Armed Security Officer
Willow Heart LLC
08.2019 - 04.2021
Merchandise Transporter
Coyle Trucking
08.2018 - 08.2019
D.O.D - (14T) Patriot Missile Enhanced Operator
United States Army
12.2014 - 06.2018
Inventory Control Clerk
NET-A-PORTER WAREHOUSE
08.2014 - 12.2014
Team Associate
American Eagle Outfitters, Inc
06.2014 - 08.2014
Some College (No Degree) - Business Administration And Management
Fayetteville Technical Community College
High School Diploma -
East Stroudsburg Senior High School North
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