Jeremy Parish
Grand Rapids,MI
Summary
Field Operations Manager well-versed in administering budgets, maintaining compliance and planning workflow. Excellent communication and conflict-management skills. Pursuing new professional challenges and opportunities for advancement.
Overview
21
21
years of professional experience
Work History
Operations Field Manager
Utility Resource Group
05.2020 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored team performance to assess training requirements and areas in need of improvement.
Meter Technician
Utility Resource Group
02.2018 - 05.2020
- Performed monthly meter tests to determine functionality and reliability.
- Used Field Deployment Manager to transfer collected data to company databases daily.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilize GPS technology to locate customers accurately and avoid delays.
Meter Reader
Utility Resource Group
07.2017 - 02.2018
- Attended safety meetings and took part in safety awareness trainings and programs.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
Department Lead - Fabricator
Sparks Custom Fabrication
02.2013 - 07.2017
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Assembled conveyor belts with high degree of accuracy and precision using hand and power tools.
- Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
- Coordinated with other departments to complete projects within deadline.
Customer Development Specialist
Gordon Food Service
02.2010 - 08.2012
- Monitored sales and other performance indicators and took action to improve performance.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Chain Account Sales
Gordon Food Service
07.2005 - 02.2010
- Drove sales by helping develop multi-million dollar contract sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Warehouse Selector
Gordon Food Service
05.2002 - 07.2005
- Prepared and checked outbound shipments for accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used scanners to quickly locate and track items in warehouse.
Education
Diploma -
Kelloggsville High School
Grand Rapids, MI05.2000
Skills
- Inventory Tracking
- Production Targets
- Daily Progress Reports
- Program Management
- Employee Performance Reviews
- Workflow Planning
- Special Assignments
Timeline
Operations Field Manager
Utility Resource Group
05.2020 - Current
Meter Technician
Utility Resource Group
02.2018 - 05.2020
Meter Reader
Utility Resource Group
07.2017 - 02.2018
Department Lead - Fabricator
Sparks Custom Fabrication
02.2013 - 07.2017
Customer Development Specialist
Gordon Food Service
02.2010 - 08.2012
Chain Account Sales
Gordon Food Service
07.2005 - 02.2010
Warehouse Selector
Gordon Food Service
05.2002 - 07.2005
Diploma -
Kelloggsville High School
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